The four toolboxes of a master tech are tools, our knowledge, our communicator, and our mindset.

In tools, it's tools of the trade. In knowledge, it's industry knowledge. In being an upper level

communicator, it's doing things like role playing. It's doing things like training on upper level communication. Finally on mindset,

it's having the mindset of I can always learn just a little bit more. In order to produce a

master craftsman, this is the areas of focus that you should stimulate.

Welcome to the Waste No Day podcast, a podcast specifically for and about the home services industry as it relates to plumbing, heating, air conditioning, and electrical.

More than a podcast, Waste No Day is a credo, a determination, a mindset.

It is a never-ending discipline. It is a never-ending discipline.

It is a refuse to lose pursuit.

It is a wake-up call every morning to waste no day.

Now here's your host, Brian Burton and Nate Minnick. Hey, welcome to another episode of the Waste No Day podcast.

Your host, Nate and Brian are hanging out with you.

And man, are we excited to invite a new guest on this week?

Joe Person is joining us, the Joe Person, from GoTime Training out of Texas, and we are excited to have

him want to talk about the ultimate customer experience. Before that, let's break it down for you.

Brian, let's hear a quote. Happy customers are your biggest advocates and can become your most

successful sales team. Lisa Masiello.

That's a great point because it's something that I think everybody in retail or the customer service industry is ironically quick to forget.

I've heard a long time ago that the average happy customer may tell one person,

but the average unhappy customer will tell between seven and nine people. Oh, that was,

that was like pre-google. Yeah, that's not even taking that. That's actual like referral stories,

like person to person. The only time I'll ever say this name on this podcast is just to talk trash about Yelp.

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