The Silent Language of Leaders with Dr. Carol Kinsey Goman

Waste No Day: A Home Services Motivational Podcast

Brian Burton & Nate Minnich

Entrepreneurship, Business, Business:entrepreneurship

5.0 • 547 Ratings

🗓️ 28 February 2022

⏱️ 78 minutes

🔗️ Recording | iTunes | RSS

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Summary

In today’s show, we are putting Dr. Carol Kinsey Goman in your passenger seat to discuss the silent language of leaders. Carol Kinsey Goman, Ph.D., helps leaders and salespeople build stronger influence and impact skills. She is a sought-after international speaker who has spoken for business organizations, association conferences, government agencies, and universities in 32 countries. Carol works with executives, managers, entrepreneurs, team leaders, and sales professionals to build that elusive but essential quality called leadership presence and to use body language to become a more effective communicator. On today’s show she discusses how body language is important in the home services industry. When is the last time you thought about how a client is standing or what they’re facial expressions mean? When is the last time that you took into account your own body language when discussing concerns with the client? These questions matter and how we answer them can have significant impact on the result of every call. Find out more on this episode.

Transcript

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0:00.0	When I was dressed or under pressure for whatever reason or a little bit uncomfortable, this is what I tend to do.
0:08.7	That may be fine.
0:09.9	But what kind of signal does it send to someone else?
0:12.4	And it really doesn't take a degree in anything to become more aware of what you're doing.
0:17.6	In fact, your mother probably told you sit up straight.
0:20.2	Put your shoulders back. You know, I mean probably told you sit up straight, put your shoulders
0:20.8	back, you know. I mean, she didn't maybe have a degree in psychology and she didn't need one,
0:25.5	but she knew that when you stood or sat in that position, you looked more and you felt more in
0:31.6	control of things.
0:37.1	Welcome to the Waste No Day podcast, a podcast specifically for and about the home services industry as it relates to plumbing, heating, air conditioning, and electrical.
0:48.9	More than a podcast, Waste No Day is a credo, a determination, a mindset.
0:54.5	It is a never-ending discipline. It is a never-ending discipline.
0:56.5	It is a refuse to lose pursuit.
0:59.1	It is a wake-up call every morning to waste no day.
1:03.1	Now here's your host, Brian Burton and Nate Minnick.
1:19.5	Hello. Hey, welcome to another episode of the Waste No Day podcast, your host, Nate and Brian,
1:23.4	hanging out with you again, and we are looking forward to another great episode.
1:29.2	This time, we're focusing our topic on the silent language of leaders, Brian.
1:30.1	That's right.
1:33.0	We got Carol Kenzie Goman.
1:35.2	Dr. Carroll Kinsey-Gombe. Dr. Carol.
1:36.4	Yeah.
	...

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