The Secret to Delivering a Remarkable Customer Experience | Ep. #590

Marketing School - Digital Marketing and Online Marketing Tips

Eric Siu and Neil Patel

Business, Marketing, Careers

4.6 • 1.4K Ratings

🗓️ 13 March 2018

⏱️ 7 minutes

🔗️ Recording | iTunes | RSS

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Summary

In episode #590, Eric and Neil talk about delivering a remarkable customer service experience. Tune in to find out what it takes to create amazing experiences for your customers. TIME-STAMPED SHOW NOTES: [00:27] Today’s Topic: The Secret to Delivering a Remarkable Customer Experience [00:35] If you really want to create amazing experiences that your customers love, you have to care about them. [01:00] Zappos goes above and beyond to delight their customers (fast shipping and easy returns). [01:45] Amazon bought Zappos some time ago and they are also a customer-focused company. [02:20] When Eric was in Japan, he stayed at the Prince Gallery and he found the customer service aspects remarkable. [02:36] He felt special and even minor details were attended to. [03:00] Think about creating remarkable experiences. [03:05] The Ritz Carlton does training in terms of customer experience and service; you can send your team there (for an expense), but they will learn a great deal. [03:30] Neil stayed in the Mandarin Oriental Las Vegas and he saw notes that were left for employees and the customer service mantras they lived by. [04:25] They went above and beyond at no extra cost to Neil (except for tips). [04:55] The problem with affiliate marketing, is that you are really doing it for yourself. [05:27] That’s all for today! [05:29] Go to Singlegrain.com/Giveway for a special marketing tool giveaway! Leave some feedback: What should we talk about next? Please let us know in the comments below. Did you enjoy this episode? If so, please leave a short review. Connect with us: NeilPatel.com Quick Sprout Growth Everywhere Single Grain Twitter @neilpatel Twitter @ericosiu Learn more about your ad choices. Visit megaphone.fm/adchoices See omnystudio.com/listener for privacy information.

Transcript

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0:00.0	Get ready for your daily dose of marketing strategies and tactics from
0:06.8	entrepreneurs with the guile and experience to help you find success in any
0:11.4	marketing capacity. You're listening to marketing school
0:14.5	with your instructors Neil Patel and Eric Sue.
0:19.4	All right guys before we start we got a special message from our sponsor.
0:27.0	If you want to rank higher on Google, you got to look at your page speed time.
0:31.5	The faster your website loads, the better off you are. With
0:34.4	Google's core vital update, that makes it super, super important to optimize your
0:38.5	site for low time. And one easy way to do it is use the host that Eric and I use dream
0:44.5	host so just go to dream host or Google it find it check it out and it's a
0:49.3	great way to improve your load time.
0:52.3	Welcome to another episode of Marketing School.
0:55.0	I'm Eric Sue.
0:57.0	And I'm Neil Patel.
0:58.0	And today we're going to talk about the secret to delivering
1:01.0	a remarkable customer experience.
1:04.0	So the thing with customer experience
1:07.0	is if you really want to create amazing experience
1:11.0	that your customers love,
1:12.0	you have to really care about them.
1:14.8	That's the secret. I know that sounds crazy and silly, but do you really care about your
1:19.4	customers? Yeah, you may say you care about your customers because you want them to spend more money, you want them to refer more people, but do you really care about them?
	...

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