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Negotiate Anything

The Leadership Mistake That’s Costing You Your Best People (Anne Chow)

Negotiate Anything

American Negotiation Institute

Education, Business, Self-improvement

4.7748 Ratings

🗓️ 11 May 2025

⏱️ 40 minutes

🧾️ Download transcript

Summary

Most leaders are blind to the biggest threat to their team’s success. In this episode, Anne Chow, former CEO of AT&T Business, reveals the hidden leadership myth that quietly undermines team performance and destroys trust. Drawing on decades of experience leading thousands, she exposes why even well-meaning leaders can fall into this trap — and how you can avoid it. Discover the critical shift you must make to lead with impact, build real connections, and unlock your team’s full potential. Connect with Anne ⁠Follow Anne on LinkedIn ⁠https://www.theannechow.com/⁠ ⁠Pre-Order Now The Book: Lead Bigger⁠ Contact ANI ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Request A Customized Workshop For Your Company⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow Kwame Christian on LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠negotiateanything.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!

Transcript

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0:00.0

Hey, I'm Kwame Christian and you are about to step into the world of Negotiate Anything,

0:06.2

the number one negotiation podcast in the world where we teach you how to make difficult conversations easier while getting more of what you want in the process.

0:14.7

Each episode is packed with practical tips and strategies from the experts.

0:19.5

We delve into negotiation, conflict resolution,

0:22.7

and leadership skills that are crucial in both business and in life. Whether you're closing a deal,

0:28.3

managing a team, or navigating personal relationships, negotiate anything provides you with the tools

0:33.9

you need to succeed. Our conversations are real, relatable, and most importantly, rooted

0:39.8

in practicality. So if you're ready to transform your conversations and elevate your negotiation skills,

0:46.2

join me on Negotiate Anything. Subscribe and listen on Apple Podcasts, Spotify, or wherever you love to

0:52.7

listen. Let's make every conversation a winning negotiation.

0:58.8

Anne, thanks for joining us today.

1:01.6

Thank you so much for having me, Kwame. I'm excited about our conversation. Yes, me too. It's our

1:06.0

pleasure. So how would you get us started by telling us a little bit about yourself and what you do?

1:10.6

Yeah, thank you so much. So a little bit about myself. And I actually think this question is spot on because people confuse who they are with what they do.

1:18.6

So who I am is I'm a proud second generation American. I'm the daughter of Taiwanese immigrants. And I'm a mom. I am a daughter. I am a sister. I am a wife. And I have had the

1:32.1

incredible fortune over three decades of a career to be both a student and practitioner of leadership.

1:40.8

In my corporate career, which spanned over 32 years, I worked at AT&T, where I started out actually

1:48.0

as a network engineer and then went on to have all told 17 different roles and 26 different bosses.

1:56.0

And the role that I retired from AT&T out of was as the CEO of AT&T business, which was the business

2:03.5

at AT&T that served all business clients, small to large to global multinational. It was a $35 billion

2:10.1

business with 35,000 people around the globe. And it was a fantastic job. I had that role through COVID actually. I was

2:19.8

appointed in 2019. Then the world changed. And it was wild and rewarding. Now I am in a phase

...

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