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Tech Won't Save Us

The Injury Crisis in Amazon Warehouses w/ Will Evans

Tech Won't Save Us

Paris Marx

Silicon Valley, Books, Technology, Arts, Future, Tech Criticism, Socialism, Paris Marx, News, Criticism, Tech News, Politics

4.8626 Ratings

🗓️ 19 November 2020

⏱️ 36 minutes

🧾️ Download transcript

Summary

Paris Marx is joined by Will Evans to discuss how excessive productivity targets are causing high rates of injury at Amazon warehouses, how executives have misled the public about the problem, and what that suggests about the impacts of the company’s “customer obsession.” Will Evans is a reporter at Reveal from the Center for Investigative Reporting. Read his investigation about Amazon’s safety crisis. Follow Will on Twitter as @willCIR. Tech Won’t Save Us offers a critical perspective on t...

Transcript

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0:00.0

I think it really does raise the question of what do customers want?

0:04.2

Do customers want convenience and speed at the expense of workers?

0:09.0

That is what Amazon is betting on.

0:26.6

Hello. Hello and welcome to Tech Won't Save Us.

0:30.0

I'm your host, Paris Marks, and this week my guest is Will Evans.

0:34.5

Will is a reporter at Reveal from the Center for Investigative Reporting.

0:38.2

And in this episode, we talk about a recent report that he published looking into injuries at Amazon warehouses across the United States. In that report, Will finds

0:43.9

that Amazon's rate of serious injury is almost double the national average for warehouses,

0:49.7

and that not only is management not doing enough to try to bring that down because the rate is

0:54.0

actually going up, but executives are that down because the rate is actually going

0:54.6

up, but executives are misleading the public about what is actually happening in the warehouses.

1:00.8

As we head into the peak holiday season, I think this is a really important conversation to

1:05.1

have because it gives people that information that they really should know about how the retailers,

1:10.4

where they'll be buying all of the gifts

1:12.1

and decorations and things that they need for the holidays, are treating the workers that

1:16.5

fulfill those orders. Before we get into the conversation, I just wanted to say thank you to

1:21.8

the new people who supported the podcast on Patreon since last week. Since then, the new logo has

1:27.3

been finalized. I'm finishing up

1:29.2

the slightly updated website before we, you know, get a more fully featured one. And the new

1:34.6

benefit tiers will be in place before the beginning of December. And I have written a bit about

1:39.5

that if you didn't read it last week. The link is in the show notes. Tech Won't Save Us is part of the

1:44.5

Harbinger Media Network, a group of Left Wing podcasts that are made in Canada. You can find more

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