Disfunction doesn't stay in the shop, not even in the leadership team.

It rides in the truck with you.

It walks up the driveway with you and it shows up.

How we walk to the door, how we look the customer in the eye, if we look that client in the eye.

When our team builds trust, embraces conflict, commits fully,

holds each other accountable, not by me telling you and you telling her and then her telling

the person who needs to be held accountable, but by the first person who sees it and feels it

going to that person to hold them accountable

and then ultimately chases results as a byproduct, then everything changes.

Welcome to the Waste No Day podcast, a podcast specifically for and about the home services industry

as it relates to plumbing, heating,

air conditioning, and electrical. More than a podcast, Waste No Day is a credo, a determination,

a mindset. It is a never-ending discipline. It is a refuse to lose pursuit. It is a wake-up call

every morning to waste no day. Now here's your host, Brian Burton and

Nate Minnick.

Hey, welcome to another episode of the Waste No Day podcast, your host, Nate and Brian hanging out

with you again, looking forward to a great show today.

We're going to be talking about one of my favorite books as a leader.

That's right, we're going to be talking about Patrick Lincione's The Five Dysfunctions of a Team.

And this is a foundational book that I have read and studied from ever since my organization, particularly,

has been part of EOS, which is also another subject that we could talk about and have talked about

on this podcast. But it's a great book, a great and easy read, and super important for anybody

...