The Efficient Service Day - Part 2 - Special Guest: Brad Hauck

Waste No Day: A Home Services Motivational Podcast

Brian Burton & Nate Minnich

Entrepreneurship, Business, Business:entrepreneurship

5.0 • 547 Ratings

🗓️ 1 February 2021

⏱️ 37 minutes

🔗️ Recording | iTunes | RSS

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Summary

In today’s show, we interview special guest Brad Hauck. Brad serves as the service coordinator and dispatcher for One Hour Heating and Air Conditioning, Benjamin Franklin Plumbing, and Mister Sparky Electric; all located in Lancaster, PA. Prior to taking his role as master of the schedule, Brad was a HVAC technician himself for many years. This unique combination of both field experience and strong organization has empowered Brad to maximize efficiency in his day while not losing site of what it was to be a technician. In the service industry, time is a key motivator not only to the customer you are serving (by arriving on time) but also to the service professional. If you waste time through the day, your lack of efficiency can end up costing you opportunity. If you arrive late at your first call, you may not have the opportunity to have that last call in you day and in turn cost you possible income. We break down some advice from the scheduler Yoda on making the most of your home services day.

Transcript

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0:00.0	that was one of the biggest things that was stressed to me is we're going to make every call
0:06.3	but you can't miss a call so when the guy was running late i was stressed out i appreciate that
0:13.7	you guys have given me access to the schedule and i can do whatever i want with it and being able to
0:20.1	you know it's there's been days where
0:22.1	five plumbers sell something, and now I've got to find five places to go with calls.
0:28.0	You know, that's a great day.
0:29.2	Seven years ago, that'd be a really awful day for me.
0:32.1	I figured it out.
0:37.1	Welcome to the Waste No Day podcast, a podcast specifically for and about the home services industry as it relates to plumbing, heating, air conditioning, and electrical.
0:48.9	More than a podcast, Waste No Day is a credo, a determination, a mindset.
0:54.5	It is a never-ending discipline. It is a never-ending discipline.
0:56.6	It is a refuse to lose pursuit.
0:59.1	It is a wake-up call every morning to waste no day.
1:03.1	Now here's your host, Brian Burton and Nate Minnick. Hey, welcome to another episode of the Waste No Day podcast. I'm Nate.
1:19.4	I'm Brian.
1:20.5	It's so good to be here this morning. We are enjoying continuing this effort, and we have a special guest for you today.
1:26.6	Brad Halk joins us from
1:28.8	one hour heating and air conditioning. He serves as the service coordinator and dispatcher
1:33.0	extraordinaire for actually all three companies there. So one hour Benjamin Franklin
1:38.7	plumbing and Mr. Sparky Electric. He's going to be joining us and we're going to be talking about
1:42.7	the efficient service day. Welcome Bradley. All right. Good to be joining us and we're going to be talking about the efficient service day.
1:45.0	Welcome, Bradley.
	...

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