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Radical Candor: Communication at Work

The Bob Story, a Tale of Ruinous Empathy 4 | Mini

Radical Candor: Communication at Work

Radical Candor

Careers, Relationships, Society & Culture, Business

4.7740 Ratings

🗓️ 10 January 2022

⏱️ 7 minutes

🧾️ Download transcript

Summary

Ruinous Empathy is what happens when you want to spare someone’s short-term feelings, so you don’t tell them something they need to know. You Care Personally, but fail to Challenge Directly. It’s praise that isn’t specific enough to help the person understand what was good, or criticism that is sugar-coated and unclear. Or simply silence. Ruinous Empathy may feel nice or safe, but is ultimately unhelpful and even damaging. This is a feedback fail. In this Radical Candor podcast mini-episode, Kim talks about the biggest feedback fail of her career. Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0

Hi, I'm Amy Sandler, host of the Radical Cander Podcast.

0:05.5

We're thrilled to introduce you to our new radically candid mini episodes.

0:10.3

These bite-sized shows feature Kim giving radical candor tips.

0:14.6

They're between five to ten minutes long and will be released in between regular episodes.

0:22.3

Enjoy it with a snap.

0:29.1

In order to explain to you what I mean by ruinous empathy, I want to share a story about what was probably the most painful moment of my career. I had just hired this guy, we'll call

0:35.0

him Bob, and I liked Bob a lot. He was smart, he was charming, he was funny.

0:40.3

He would do stuff like we were at a manager offsite, and we were playing one of those

0:46.2

endless get-to-know-you games, and everybody was really stressed out.

0:49.1

We were at a busy moment in the company's history, and Bob could tell that everybody was stressed out. He was the

0:56.9

guy who had the courage to raise his hand and say, you know, I can tell everybody's really anxious.

1:03.3

Maybe it would be better if we did something that was really fast, but would help us get to

1:08.0

know each other a little better, and then we just would either go home

1:11.0

or get back to work.

1:12.7

And everybody was down with that.

1:14.0

Whatever his idea was, if it was fast, we wanted to do it.

1:18.9

Bob says, why don't we just go around the table and confess what candy our parents used

1:25.6

when potty training us? Really weird, but really fast.

1:29.0

We all did it.

1:30.0

Weirder yet, we all remembered Hershey Kisses right here.

1:33.4

And then for the next 10 months, every time there was a stressful moment, a tense moment,

1:40.8

and a meeting, Bob would whip out just the right piece of candy for the right person

...

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