meta_pixel
Tapesearch Logo
Log in
The a16z Show

The Basics of Growth Marketing: Engagement & Retention

The a16z Show

a16z

Entrepreneurship, Culture, Disruption, Innovation, Science, Software Eating The World, Business, Technology

4.21.2K Ratings

🗓️ 6 April 2022

⏱️ 34 minutes

🧾️ Download transcript

Summary

So, you’ve found product market fit and you’re starting to acquire users. But it’s not enough to just have users – you need to make sure they’re sticking around and keep finding value in your product. How do you measure and track user engagement and retention? a16z general partners Andrew Chen (formerly of Uber and author of the book, The Cold Start Problem) and Jeff Jordan (formerly of OpenTable, eBay) dig into the two key elements for any growth strategy: engagement and retention.

Transcript

Click on a timestamp to play from that location

0:00.0

So you found product market fit and you're starting to acquire users.

0:03.4

But it's not enough to just have users.

0:05.8

You need to make sure they're sticking around and keep finding value in your product.

0:10.4

Because as products and platforms evolve over time, so do the users, some of whom may even use the product in different ways.

0:18.0

So what does that mean for engagement and retention, and how do you measure them?

0:22.0

This episode from August 2018 is part two and a two-part

0:25.8

series on the basics of growth with two longtime experts, A16Z general partners Andrew

0:31.1

Chen and Jeff Jordan, interviewed by Sonal Choxi.

0:35.0

Their discussion covers everything from how network effects come into play and if there is really

0:39.2

a magic number or a ha moment for a product to who are the power users and the power user curve for measuring, finding, and retaining them.

0:47.0

For more in user acquisition and the basics of growth, check out last week's episode, the first part of the series.

0:53.0

The content here is for informational purposes only, should not be taken as legal business, tax, or investment advice

1:00.0

or be used to evaluate any investment or security and is not directed at any

1:04.2

investors or potential investors in any A16Z fund. For more details please

1:08.7

see A16Z.com slash disclosures.

1:12.4

Hi everyone welcome to the A6 and Z podcast I'm Sonal. Today's

1:16.3

episode continues our series on growth. The first part covered the basics of

1:20.4

user acquisition and so this part covers more specifically engagement and

1:24.4

retention including as always key metrics and how to think about them.

1:27.9

Joining us to have this conversation we again have general partners Andrew Chen and

1:32.0

Jeff Jordan and we cover everything from

1:34.0

how do network effects come in to is there really a magic number or a ha moment for a product to who are

...

Please login to see the full transcript.

Disclaimer: The podcast and artwork embedded on this page are from a16z, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of a16z and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.

Copyright © Tapesearch 2026.