THE #2 TRAP THAT MOST SALES REP ARE STUCK IN AND DO NOT KNOW IT
The Brutal Truth about Sales and Selling - We interview the world's best B2B Enterprise salespeople.
Brian Burns
4.8 β’ 1.2K Ratings
ποΈ 21 April 2023
β±οΈ 42 minutes
ποΈ Recording | iTunes | RSS
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| 0:00.0 | I think one of the biggest traps that reps fall into and I did as well early in my career |
| 0:07.2 | is the service mindset, thinking that we should jump when our clients ask for something |
| 0:15.2 | that we work for our clients. |
| 0:18.8 | Now Brian, this is what I've heard all my life and this can work in the simple sale but |
| 0:26.1 | in the complex sale, it's a collaboration. |
| 0:29.9 | We're working with our clients, not for them, until they buy something, they're really |
| 0:36.4 | not a client, they're a prospect. |
| 0:39.6 | And this is a trap because we think, oh, whatever they want, I got to get it to them as soon |
| 0:46.0 | as possible. |
| 0:47.4 | But then what happens when we want something? |
| 0:51.6 | Crickets? |
| 0:52.6 | Ghosting? |
| 0:54.3 | That's why we don't want to have the service mindset. |
| 0:57.7 | We want a collaboration mindset. |
| 1:00.6 | Not this pushy, persuasive, hard closing mindset either though. |
| 1:08.5 | It's a collaboration. |
| 1:09.8 | I know it's hard to really identify that balance but execute on that balance because most |
| 1:17.6 | of the mistakes and other traps that we fall into in the complex sale are caused by |
| 1:24.3 | having the service mindset. |
| 1:26.6 | You're trying to do the right thing and it bites you pretty much every time. |
| 1:33.1 | It can work with repeat customers and in certain cases but I see it all the time. |
| 1:39.8 | Not only with the reps I talked to but notorious on LinkedIn and the comments that I see, these |
... |
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