Starbucks vs Dunkin - Trouble is Brewing | 4

Business Wars

Wondery

History, Business, David Brown, Management

4.6 • 13.2K Ratings

🗓️ 11 March 2020

⏱️ 27 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Howard Schultz can hardly believe the mess his company is in, with sales in free fall. To pull out of it, he’ll need to make a radical move. Yet no matter what he does, Starbucks’ problems only get worse. And Dunkin Donuts is in expansion mode, looking to capitalize on the coffee giant’s missteps. Then, a blind taste test tips the scales in an unexpected direction.

Support us by supporting our sponsors!

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Transcript

Click on a timestamp to play from that location

0:00.0	Hey, prime members, you can listen to business wars,
0:02.6	ad-free on Amazon music.
0:04.5	Download the app today.
0:06.6	-♪ Wonder who I am. -♪
0:13.9	It's December 2007.
0:16.7	In Hawaii, Howard Schultz is pacing his room before dawn.
0:20.9	He's been up all night.
0:22.7	One thought keeps going through his mind.
0:25.6	Starbucks is failing itself.
0:29.0	At breakfast, his wife Sherry gives him a worried look.
0:32.6	Howard, please eat something.
0:35.5	I can't.
0:36.9	No appetite.
0:39.0	He's always savored his family's Christmas holiday in Hawaii.
0:42.7	This is when he and Sherry and their kids take time
0:45.0	to reconnect.
0:46.5	But now, Sherry is alarmed.
0:49.5	Howard is so miserable and distracted.
0:53.1	He pushes his breakfast plate away, gets up from the table,
0:56.6	and goes to his computer.
0:58.6	The email he's been expecting has arrived.
1:02.3	Sherry watches as he reads it, then puts his face in his hands.
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Wondery, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Wondery and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.