4.8 • 705 Ratings
🗓️ 23 July 2021
⏱️ 62 minutes
🧾️ Download transcript
Al Levi is the author of The 7-Power Contractor and co-author of The Home Service Millionaire. A former contractor who worked for 25 years in every aspect of his family’s Long Island-based HVAC/plumbing business, Al has been rated as one of the 25 most influential contractors in the United States by Plumbing & Mechanical Magazine. He now helps other contractors learn how to run their businesses with less stress and more success through consultations, workshops, and webinars.
In this episode, we talked about staffing, sales, recruiting, training...
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0:00.0 | what I shared with Tommy Away's back with also the team is, you know, where are we going to find these people? |
0:05.2 | And I go, all they have to have is great customer service skills. |
0:08.7 | So years ago, my brothers and I figured out, you know what, being in the contract business is long hours, hard work. |
0:16.3 | And I thought to myself, who else is like this? |
0:18.9 | And I immediately came up with restaurants, gas stations. |
0:23.5 | They have to be with people. |
0:25.3 | They have to meet. |
0:26.1 | They have to have customer service skills. |
0:28.2 | They're already pre-trained. |
0:29.3 | But the difference is that is a dead-end job in general. |
0:34.0 | There's nowhere to go. |
0:35.6 | So that was really easy pickings for me. I was working up in |
0:38.6 | Bail, Colorado, super expensive place to live. The guy was bringing in people from all around |
0:43.5 | the country. And then of course they get homesick and want to go home. I said, we have to take |
0:48.6 | advantage of what's here. He goes, well, what can we do? I go, we're just going to hit every gas station, |
0:54.0 | every convenience store, |
0:55.5 | every restaurant. And because we were asking for willing people, and here's the bonus, |
1:00.8 | they already had great customer service skills. It made it so easy for us once we have the |
1:07.0 | systems to take them through. Welcome to the home service expert, where each week, Tommy chats with world-class entrepreneurs |
1:14.4 | and experts in various fields, like marketing, sales, hiring, and leadership to find out what's |
1:20.5 | really behind their success in business. |
1:23.4 | Now, your host, the Home Service Millionaire, Tommy Mello. |
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