4.8 • 705 Ratings
🗓️ 16 July 2021
⏱️ 67 minutes
🧾️ Download transcript
Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $40 million-plus home service business with over 200 employees in 9 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his learnings and insights to help fellow entrepreneurs scale their businesses.
In this special episode of the Home Service Millionaire podcast, Tommy answered some of our listeners’ most pressing questions about recruitment, business expansion, customer relationships, acquisition, marketing, and more...
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0:00.0 | I try to do as much performance pay. |
0:03.0 | I don't care if a guy makes $12 an hour. |
0:04.5 | If you make $12 an hour for me minimum wage, there's real issues there, and I don't want you to work here. |
0:09.6 | But what I find is most owners say, well, I can't charge those prices that you charge. |
0:14.4 | How do you sleep at night? |
0:15.6 | And what I find is they're always running this hamster wheel of losing people all the time. |
0:21.6 | They can't afford insurance. |
0:22.6 | They can't afford a nice building. |
0:24.6 | They can't drive new vehicles. |
0:26.6 | And it literally is the biggest hamster wheel you'll ever see. |
0:29.6 | It's amazing to think about that some of these companies, they're running so slim and they don't have hardly any admin. |
0:38.8 | They're still taking phone calls. They're still running jobs. And they think the answer is to be |
0:44.7 | cheaper. It's pay your people less, but charge your customers less. See, I think what's happening |
0:50.2 | with all these price increases and this labor shortage is people are going, holy crap, |
0:54.7 | I'm going to have to start charging more money. I'm going to actually have to learn how to sell |
0:59.1 | stuff to clients, and that means not being the cheapest. Welcome to the home service expert, |
1:05.0 | where each week, Tommy chats with world-class entrepreneurs and experts in various various fields like marketing, sales, hiring, |
1:12.4 | and leadership to find out what's really behind their success in business. Now, your host, |
1:18.9 | the Home Service Millionaire, Tommy Mello. All right, guys, this is the Q&A podcast for June 2021. |
1:30.1 | Lots of good stuff coming to you. |
1:32.4 | Go free to ask questions. |
1:33.7 | I am going to rock this out today. |
... |
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