Spirit Airlines' CEO reveals plans to transform 'America's most hated airline'

Talking Points

The Points Guy

Places & Travel, Society & Culture

4.8 • 889 Ratings

🗓️ 18 September 2019

⏱️ 26 minutes

🔗️ Recording | iTunes | RSS

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Summary

Ted Christie, the CEO of Spirit Airlines, joined Talking Points to share how "America's most hated airline" is now making strides to evolve from that once-infamous tagline, adding comfier seats and a revamped loyalty program in an aim to become your go-to for any and all leisure travel.

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Transcript

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0:00.0	Welcome to Talking Points. It's your host Brian Kelly, The Points Guy, and if you're an aviation
0:07.4	geek like me, the Apex Expo is like nothing else. Apex, that's the Airline Passenger Experience Association and it's an annual
0:15.9	aviation conference that brings together more than 3,000 industry professionals to share insights
0:21.1	into the latest airline technologies, products, and services.
0:25.0	These are the people and companies making the experience of traveling from Wi-Fi to
0:29.7	in-flight entertainment better than it's ever been before.
0:32.8	2019 celebrates her 40th anniversary and this year Apex went all out in downtown
0:37.7	LA inviting reps from nearly 100 airlines over four days with panels led by experts from across the globe including yours
0:45.6	truly.
0:46.6	And I got to sit down with several top execs from Airlines, all for talking points.
0:50.7	So on this episode we share our exclusive interview with Ted Christie, the
0:54.2	CEO of Spirit Airlines.
0:56.4	Christie shares everything from the rollout of their new seats.
1:00.1	We widened the middle seat by an inch, so now it's a little more generous than the other two.
1:03.9	And how Spirit is changing to lose the tag as America's most hated airline.
1:08.8	That's how you win as a guest on board a Spirit Airplane,
1:11.6	as you pick and choose those things that are most
1:13.7	important to you.
1:14.7	That's all ahead on talking points.
1:18.7	Ted, thanks so much for joining us.
1:20.4	Thank you.
1:21.1	So Ted, let's start about your background. Did you always know that you
	...

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