Meet the Man Responsible for Delta's On-Time Performance: Talking Points Live @ Delta Flight Museum

Talking Points

The Points Guy

Places & Travel, Society & Culture

4.8 • 889 Ratings

🗓️ 11 September 2019

⏱️ 25 minutes

🔗️ Recording | iTunes | RSS

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Summary

As part of an exclusive TPG Reader Event at the Delta Flight Museum, Talking Points went live in front of an audience of more than 200 people, and we're sharing it with you! Brian Kelly, The Points Guy, sat down with Gil West, the Senior Executive VP and COO for Delta. West is responsible for Delta's worldwide operations — which means you can thank him for Delta's impressive on-time performance. Tune in to hear about Delta's decision behind the A220, where West thinks biometrics will fit in five years from now, and how he maintains a company culture of 70k employees.

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Transcript

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0:00.0	Hey everyone I'm Brian Kelly the points guy and welcome to a very special episode of
0:05.4	talking points. You know talking points is TPG's flagship podcast series where I
0:10.1	host conversations with big thinkers disrupt disruptors, and executives in and around the travel industry.
0:16.3	Most of the time we record from our headquarters in New York City, but this time we recorded live
0:21.5	from the incredible Delta Flight Museum.
0:24.3	We held a reader event for the first time in Atlanta.
0:26.4	I know, I know.
0:27.9	It took a while, but it was fun.
0:29.5	Trust me.
0:30.3	The turnout was awesome.
0:31.6	We had about 250 readers show up and we raised over $10,000 for Rainbow Railroad.
0:37.0	We gathered in one of their original hangers built in the 40s and sat right underneath the starboard wing of the spirit of Delta, a Boeing 767 that the employees of Delta actually purchase.
0:48.0	Boy, is she a beauty.
0:49.0	The flight museum shares some amazing stories around commercial aviation and Delta's history.
0:54.6	So if you're in Atlanta or even have a long layover, it's just a five minute quick ride from
0:59.4	the Terminal, Aviation Geek's will love the model airplane room.
1:03.4	Joining me on stage is a person responsible for all of Delta's worldwide operations
1:09.5	including, you know, pilots, flight attendance mechanics mechanics airport and cargo workers over 70,000 employees
1:18.0	he's been at Delta for over a decade and with him at the helm Delta has run the
1:21.8	most reliable operation of any big U.S. airline, a pretty
1:26.4	impressive record.
1:28.0	We talked a lot about how Delta is different from a culture perspective.
	...

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