Sheila Heen: Do the Prep Work

FranklinCovey On Leadership with Scott Miller

FranklinCovey

Business, Management

4.9 • 851 Ratings

🗓️ 3 May 2024

⏱️ 30 minutes

🔗️ Recording | iTunes | RSS

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Summary

Be more prepared for the difficult conversations in your life, thanks to the invaluable insights offered up by Sheila Heen in this episode of On Leadership. The New York Times bestselling author and Harvard Law School professor joins us to discuss how you can more effectively navigate challenging conversations. Sheila emphasizes the need for leaders to be curious, understand their own intentions and the impact of their words, and separate feelings from facts, especially in a virtual or hybrid work environment. Do you know how you communicate? Take our Difficult Conversation Assessment to gain insight into which of three conversation styles you use and learn how to navigate conversations with effectiveness and authenticity.

Transcript

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0:00.0	Hello and welcome back to another episode of Franklin Covey's twice weekly
0:14.2	podcast on Leadership with Scott Miller that's me I'm your host for six years
0:18.3	sitting in this chair on this set with a phenomenal production team each week
0:22.4	we have Travis Russ and Brandon Stone and Tychmidt with a phenomenal production team each week.
0:22.5	We have Travis Rust and Brandon Stone and Tychmidt and others
0:25.8	churn out some of the most compelling interviews,
0:28.1	not because of my talent, but because of the expertise
0:31.0	of the guests that on leadership is able to shine their spotlight on
0:34.4	to every Tuesday and Friday for now what is over 350 episodes, all dedicated to making you a better
0:42.4	leader. Today I'm delighted to introduce making you a better leader.
0:42.9	Today I'm delighted to introduce to you
0:44.8	a Harvard Law School professor and founder
0:48.0	of Triad Consulting Group.
0:49.1	Her name is Sheila Heen, and she's the co-author
0:51.6	of a very important book called Difficult Conversations, how to discuss
0:57.3	what matters most.
0:59.4	This is a topic that we've actually spotlighted in other episodes on this podcast, including this year because
1:04.8	we think it is a crucial leadership competency.
1:08.3	I mean, heck, this is a crucial human competency, parenting competency, having difficult conversations, moving outside of your comfort zone, discussing the undiscussables, arguably one of the most imperative skills that leaders have to invest in and grow their people, to have conversations
1:26.9	that help people be aware of how they are or are not being perceived and how it is aligned
1:31.8	with what they think their intent or technique is.
1:35.0	Sheila Heen from Harvard University, welcome to on leadership.
	...

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