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Cat & Cloud Podcast

Serving the Room – Hospitality in high-traffic environments

Cat & Cloud Podcast

Cat & Cloud

Education

4.8727 Ratings

🗓️ 22 December 2025

⏱️ 36 minutes

🧾️ Download transcript

Summary

This week is a classic “how did we get here?” episode — starting with the pain of losing a recording, then jumping into what’s been happening in our world, from a surprise New York Times mention to a hospitality-heavy event with Mazzer at Sightglass. We talk about what makes coffee service feel special without getting stuck in inside-baseball language, and how energy, flow, and intention can shape the whole experience. From there we spiral into specialty coffee in places built for speed, using Downtown Disney as the example: expectations, wait times, identity, and why “special” has to be obvious and deliver fast if it’s going to work in high-volume environments. We close out nerding on espresso size and extraction trends — how coffee’s swung from tiny ristretto culture to modern big shots — and what all of that says about where coffee (and our own work) is headed. 🔗 Links – New York Times, 5 Podcasts to Help You Savor Coffee: https://www.nytimes.com/2025/11/29/arts/podcasts-coffee-cuppings-brewing.html Reuters, Nestlé explores sale of Blue Bottle Coffee: https://www.reuters.com/business/finance/nestl-explores-sale-blue-bottle-coffee-sources-say-2025-12-01/ Cat & Cloud: Instagram www.instagram.com/catcloudcoffee/ Webstore www.catandcloud.com/ We are Cat & Cloud Coffee. Started by three friends trying to pursue their passions with the mission to inspire connection by creating memorable experiences, and we created this podcast to continue forming those connections inside and out of our cafes. The Cat & Cloud podcast was created as a space for us to share our experiences in the coffee industry and starting a business. Each week we sit down to talk about new challenges as business owners, how we utilize our mission and values to make decisions, and answer questions from our listening community. If you’re looking to expand your coffee knowledge, get some advice for your own small business, or just like the vibes, give us a listen! Enjoy!

Transcript

Click on a timestamp to play from that location

0:00.0

Oh my gosh, Dave.

0:01.2

I wonder how long. Do we have a clue? Oh my gosh. I'm so depressed. Let's reset. It's Monday right before the holidays. I'm here with Jared and Charles. It's typical Monday fashion. We were just recording the podcast, but turns out we weren't recording at all. I'm going to blame it on myself. I would have I would have bet all my money that

0:21.0

I hit the button and I guess I must have. What if we never hit the button? I did the whole sound

0:27.1

check and I must have hit it again in a fit of rage or maybe I double tapped it accidentally.

0:31.6

But yeah, we just talked about our mention in the New York Times last Sunday print edition. Thanks again, you guys. Holy smokes, what a magic surprise. I ordered a couple back issues, so those are coming. I want to read it. I want to touch it with my hand. You know, Emily Olson sent me the digital copy, which was a treat a few days before the print came out. Emily Olson worked for Blue Bottle? That's a great question.

1:11.2

I mean, she definitely did. Wow, what a segue. Are they still selling for $100? Because that was what we talked about to. We're recapping all the conversations we already had. Facts are facts. We talked about that. Now I'm double checking the card again. It says I got 28 hours and 59 minutes on it. so it shouldn't tap out.

1:12.7

Pretty close to Dunn.

1:13.6

I'm crushing it.

1:11.3

And then Jared was just telling us, It says I got 28 hours and 59 minutes on it, so it shouldn't tap out. It's pretty close to done.

1:13.0

I'm crushing it.

1:13.7

And then Jared was just telling us about his hospitality expose at sightglass coffee with Mazur.

1:22.2

I exposed hospitality for what it really was.

1:24.9

He's like, you thought you knew hospitality.

1:27.6

I'm going to take you deeper inside hospitality than you ever thought possible.

1:31.0

You thought it was just about eye contact and saying hello, I'm going to tell you there's a lot

1:34.9

more than just winking at your favorite barris stuff.

1:39.1

Beautiful stuff all around.

1:40.4

Beautiful stuff.

1:41.5

So we'll put a link to the Times article. We'll put a link to the whole blue bottle situation in case you're not up on game. You haven't been reading your Sprudge article. Nestle may or may not be selling them. I don't know. Who knows? People do stuff. Jared's talking signature beverages. We made four. They were delicious. 3 p.m. People loved them. Drink a lot. I want to hear about the... heavily attended. Let's go. We're back. Okay. The whole event was Mazur put it on. And Luigi Mazur... Luigi. Luigi Mazur took over running the company. He's younger for the family about three years ago. And so they're on, they're kind of a come up and

2:19.2

reestablishing, you know, who they are, especially coffee and improving all the things that used to

2:23.8

work well. Mazars are really well known for being workhors, not breaking really simple, really

2:28.8

straightforward. And what they didn't do a lot of work on in the past was bringing some of the

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