Scaling to $29 Million with Clear Performance Metrics

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8 • 705 Ratings

🗓️ 20 May 2022

⏱️ 48 minutes

🔗️ Recording | iTunes | RSS

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Summary

Trey McWilliams is Chief Operating Officer at McWilliams and Son Heating and Air Conditioning, a major player in the heating and repair business for more than 45 years. As a trusted company for the people’s HVAC needs, McWilliams and Sons backs every repair and installation they do with a 100% guarantee. Trey has also been named by ACHR News in 2018 as one of the “Top 40 Under 40” in the HVACR space.

In this episode, we talked about culture building, sales, hiring, leadership, marketing...

Transcript

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0:00.0	And you're like, man, what's the secret sauce? And all of a sudden, it begins to kind of, it takes all your
0:05.4	excuses away to going to looking at better shops. But for me, it was probably just more of getting
0:11.7	middle management in place. So kind of moving to the COO position really was getting a GM.
0:18.0	Because when I was in a GM position, I was at the ground floor of the company
0:21.5	dealing with customer issues, dealing with tech issues, dealing with install issues, callback
0:26.6	issues, personnel issues, and still running and scaling the business, looking at the financial
0:31.4	side to add a layer there to where I had someone that dealt with the day to day and I really
0:37.1	focused on tomorrow.
0:38.3	So the best way for me to say what's the difference between a COO and a GM was GMs focused on day-to-day operations,
0:47.3	CEOs focused on tomorrow.
0:49.3	Welcome to the Home Service Expert, where each week Tommy chats with world-class entrepreneurs and experts in various fields, like marketing, sales, hiring, and leadership, to find out what's really behind their success in business.
1:04.3	Now, your host, the Home Service Millionaire, Tommy Mello.
1:11.6	My man, Trey, you came to visit. When was the time you came out here to visit?
1:15.6	Probably even six or so months ago, but it's been a while back.
1:19.9	It feels like an eternity because we went to the Christiano event.
1:23.7	Yeah.
1:24.0	I saw you there too. So, Trey McWilliams, Trey is an expert in business operations, repairs, and installation. Yeah. I saw you there too. So Trey McWilliams, Trey is an expert in business operations, repairs, and installation,
1:32.1	a customer service as well.
1:34.0	He's based in Lufkin, Texas.
1:37.5	His business is McWilliams and Sun heating and air conditioning.
1:42.3	He's a C.O.O. Chief Operating Officer. And before that, he was
1:47.2	the GM for the last 22 years, I guess. So Tray McWilliams is the chief operating officer at McWilliams
	...

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