S6 E24: Matt Young, UserVoice

Code Story: Insights from Startup Tech Leaders

Noah Labhart - Startup Founder & CTO

Tech News, News, Business, Technology, Entrepreneurship, Careers

4.6 • 216 Ratings

🗓️ 28 June 2022

⏱️ 31 minutes

🔗️ Recording | iTunes | RSS

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Summary

Matt Young claims to have been born with a tech spoon in his mouth, having his Dad work for IBM and providing early access to computers. In the 80's, he was interested in music and video games, which carried on through the rest of his life. He is very interested in the intersection of tech and how it can improve real life. Fun fact about Matt.. he loves pinball! He restores and works on the machines themselves, which combines everything he loves. Some other fun facts are that Matt was (and still is) a club DJ, and he loves to travel to ride roller coasters. In 2015, Matt joined his current venture as the VP of Engineering. At the time he was hired, the company was trying to press into the enterprise space, and in order to do that, the company needed some organization and some process put into place. This is Matt's creation story of UserVoice. Our Sponsors: * Check out Kinsta: https://kinsta.com * Check out Red Hat: https://www.redhat.com * Check out Vanta: https://vanta.com/CODESTORY Support this podcast at — https://redcircle.com/code-story/donations Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy

Transcript

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0:00.0	And the way that we got started with that was, one, a very large survey.
0:05.7	We learned from that that people are interested in providing feedback, unsurprisingly only
0:10.1	about the products that they really care about.
0:12.8	They also told us that they often don't understand lingo, internal language, fluffy marketing
0:20.4	language.
0:23.6	They just really want like straightforward, what is this?
0:24.8	What problem does it solve for me?
0:25.7	What will it do?
0:28.7	And we really tried to craft a product around that.
0:32.0	And it was a lot less about the effort in building the product, as it was about really understanding a new way to solve that same problem for people.
0:39.2	My name is Matt Young. I am the CEO of UserFoise.
0:47.6	This is Code Story, the podcast bringing you interviews with tech visionaries,
0:53.6	who share in the critical moments of what it takes to change in industry and build and lead.
0:59.5	A team that has your back.
1:02.3	I'm your host, Noah Labhart, and today helped Matt Young join the rocket ship that is userboys.com to push product feedback into the enterprise.
1:13.5	All this and more on code story.
1:19.7	Matt Young claims to have been born with a tech spoon in his mouth, having his dad worked
1:24.5	for IBM and providing early access to computers.
1:32.5	He's very interested in the intersection of tech and how it can improve our real lives.
1:34.1	Some fun facts about Matt.
1:35.3	He loves pinball.
1:39.7	He restores and works on the machines themselves, which combines everything he loves.
	...

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