Welcome to Career Tools. Today's topic, resolving conflict with internal support providers.

Here we go. You know, Mark, internal support providers, you know, the folks like IT, printing, HR, accounts, receivable, all those kind of guys are incredibly valuable resources to the company, right?

It's what allows sales folks to do what they do.

It's what allows marketing folks to do what they do. It's what allows marketing

folks to do what they do. It allows manufacturing to do what they do. Folks, we could not

survive without them. Absolutely. Yeah, without both, companies wouldn't even exist. Right.

Yet, if you're in a support organization, often the relationship between you and those folks,

well, let's say it this way.

Not absolutely the best relationship you've probably ever had.

Yep.

Yeah.

And basically, in this cast, we're going to provide a simple mindset, a simple strategy to

reduce the conflict and help you work with an internal support

provider in order for you to get what you want and particularly for you to get what you want

when you really, really need it. It'll make you more efficient and it'll make you more effective.

Ooh, I like that. Yeah, exactly. Look, and really what it is is a mindset change, but of course we don't

teach mindset changes here as much as we teach behavior, right? So we're going to recommend

four specific behaviors that will improve your relationship. And we're also going to spend

a minute talking about why we think the mindset is the way it is nowadays. But anyway, here are the four major things.

First, we're going to recommend apologize first. Apologies work. We have a podcast on apologies.

They're not hard. The second thing we recommend you do is state your goal. Support providers hate long

stories, usually. What they want is to know how they can help you specifically.

...