meta_pixel
Tapesearch Logo
Log in
Masters of Scale

Rapid Response: Loneliness at work, w/Noreena Hertz

Masters of Scale

WaitWhat

Startups, Business, Mindset, Management, Bob Safian, Entrepreneurship, Diversity & Inclusion, Reid Hoffman, Jeff Berman

4.64.4K Ratings

🗓️ 3 December 2020

⏱️ 38 minutes

🧾️ Download transcript

Summary

This is the loneliest century, says economist Noreena Hertz. Even before the pandemic forced us to stay home, loneliness was snaking its way through our lives, affecting everything from how we vote to how we work. Professor at University College London and author of the upcoming book, The Lonely Century, Noreena has some sage advice for businesses: about how less loneliness fuels more productivity, the bottom-line advantages of in-person connection over virtual interactions, and why values like kindness, community, and care are key to attracting and retaining talent. Technology is a double-edged sword, Noreena says, but we can use it to turn our isolation around, if we embrace the opportunity.

Read a transcript of this episode at https://mastersofscale.com

Subscribe to the Masters of Scale weekly newsletter at https://mastersofscale.com/subscribe

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Transcript

Click on a timestamp to play from that location

0:00.0

This is the lonius entry that we have known so far.

0:07.0

There is a thinking error that this is the new normal,

0:13.0

that this way that we've been forced to reconfigure how we interact,

0:18.0

moving from face to face, in person contact to virtual contact,

0:23.0

is not only a function of the times that is the way that things will be.

0:28.0

I actually don't believe that to be the case.

0:31.0

We are creatures of togetherness.

0:34.0

We are hard-wired to connect.

0:37.0

Business leaders should be mindful of their response.

0:40.0

Lonely workers are less motivated, less efficient,

0:45.0

and less productive than workers who are not.

0:48.0

They're more likely to quit the company that they're working from.

0:52.0

The challenge moving forward for business leaders,

0:55.0

but also the opportunity is how do we really create a sense of togetherness

1:01.0

amongst our workforce?

1:04.0

Everything's at stake and everything's to play for.

1:08.0

We can create a better world moving forward, a world in which capitalism

1:15.0

is reconnected with care and compassion and community,

1:18.0

a world in which we do recognise that there are times

1:22.0

that we have to suborn our own self-interest to the collective good.

1:27.0

We can use this moment as an opportunity not just to rebuild,

1:32.0

but to build better.

...

Please login to see the full transcript.

Disclaimer: The podcast and artwork embedded on this page are from WaitWhat, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of WaitWhat and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.

Copyright © Tapesearch 2026.