Raffle.ai Raises $3.4m for Customer Support Automation, 7 Enterprise Customers $35k ACV's
SaaS Interviews with CEOs, Startups, Founders
Nathan Latka
4.6 • 683 Ratings
🗓️ 3 November 2020
⏱️ 18 minutes
🧾️ Download transcript
Summary
In 2018 I joined forces with Professor Ole Winther from DTU and founded raffle.ai.
raffle deploys intelligent search tools for Customer Service, that gives instant, correct answers to your customers and employees, while picking up great insights on customer needs and employee satisfaction. raffle reduces calls, live chats and emails by 24% and unlocks a constant re-learning circle. At the same time employees save 80% of their internal search time and get up to speed with new knowledge quickly.
raffle.ai has raised €3,5 mill within the first 24 months (by August 1, 2020) and aims for a Series A round late 2021.
Transcript
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| 0:00.0 | And I think this is amazing because we're going global with this now and we have the |
| 0:04.2 | opportunity to go global because we have a venture. |
| 0:08.3 | You are listening to Conversations with Nathan Latka. Now if you're hearing this, it means |
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| 0:24.4 | You'll get the full interviews. |
| 0:26.4 | Right now, you're only hearing partial interviews. |
| 0:29.3 | And you'll get interviews three weeks earlier |
| 0:32.2 | from founders, thinkers, and people I find interesting. |
| 0:36.1 | Like Eric Wan, 18 months before he took Zoom public. |
| 0:40.3 | We got to grow faster. |
| 0:42.3 | Minimum is 100% over the past several years. |
| 0:44.3 | Or bootstrap founders like Vivek of QuestionPro. |
| 0:48.3 | When I start the company, it was not cool to raise. |
| 0:50.3 | Or Looker's CEO Frank Bean before Google acquired his company for $2.6 billion. |
| 0:56.2 | We want to see a real pervasive data culture and then the rest flows behind that. |
| 1:01.1 | If you'd like to subscribe, go to gitlatka.com. There, you'll find a private RSS feed that you can |
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| 1:17.9 | On the checkout page, you'll see an option to request free access. I grant 100% of those |
| 1:23.7 | requests, no questions asked. Hello, everyone. My guest today is Suzanne Luritzen. She in 2018 joined forces with a professor |
| 1:33.1 | from DTEU and founded Raffle.A.I, which deploys intelligent search tools for customer |
| 1:38.4 | service that gives instant correct answers to your customers and employees while picking up |
... |
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