Q&A with Tommy - Building a System that Attracts and Rewards Great Employees

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8 • 705 Ratings

🗓️ 27 August 2021

⏱️ 54 minutes

🔗️ Recording | iTunes | RSS

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Summary

Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $100 million-plus home service business with over 400 employees in 16 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses.

In this special episode of the Home Service Expert podcast, Tommy answered some of our listeners’ most pressing questions about answers your biggest questions about the Vertical Lift Garage Door event, running a one-man operation, CSR performance pay, building a recruiting system, and more...

Transcript

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0:00.0	See, if you're truly a leader, your plan should be, the business should run better when you're gone.
0:04.9	And I love that.
0:06.2	And to brag that you are the only one that can do this stuff, that makes you a poor leader, a poor trainer, a poor human being in my opinion.
0:13.4	If you say everything evolves around me, then shame on you until you can train somebody to be better and be such a good leader that you're taking the
0:22.4	time. That's like saying, hey, my kids will never be as good as me at math. I'm not even going to teach
0:27.0	them. They're idiots. Well, that's your employees. Why would you treat them any different than
0:30.9	you would treat a family member or a child of yours? Teach them to be better than you. Make them
0:34.8	better, stronger, faster. If you can't do that, then you're a failure as a leader. Welcome to the Home Service Expert, where each week, Tommy
0:42.8	chats with world-class entrepreneurs and experts in various fields, like marketing, sales, hiring,
0:48.7	and leadership, to find out what's really behind their success in business. Now, your host, the Home Service
0:56.2	Millionaire, Tommy Mello. I'm going to dig right in. We're working on some cool stuff,
1:03.8	and it is freaking awesome. Never been more excited about the business than now. Just seems like recruiting is getting dialed in.
1:13.2	It seems like the finances is just killing it.
1:16.4	It seems like our profit through the roof on a new vendor
1:19.2	that's saving us lots and lots of money on garage door parts.
1:23.6	Putting a group together, literally the biggest group that you guys are ever going to see in the
1:28.8	garage yard niche. It's going to be everything, November 4th, 5th, and 6th. I haven't sent out
1:34.8	invitations. I'm going to be in Door and Access magazine. I'm going to be in Garage Jordan News.
1:40.5	We've rented the facility. We're going to do it. We're going to be doing shop tours. This thing's going to be massive. I've already negotiated a deal with service Titan. We're signing that tomorrow. Just some grassroots dot our eyes. We're negotiating everything from how you get your equipment. For garage, your companies only, how you get your equipment from the tools with Milwaukee
2:01.5	negotiating how you get your tablets, how you don't get a contract when you buy your tablets
2:07.2	and Verizon, if you're on Sprint, if you're on AT&T, you got that all figured out, no contracts.
2:12.2	We got the trucks, the workman's comp, the insurance.
	...

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