PRACTICE SESSION- How to Manage Egos and Difficult Emotions with Derek Gaunt

Negotiate Anything

American Negotiation Institute

Business, Self-improvement, Education

4.7 • 747 Ratings

🗓️ 1 August 2019

⏱️ 12 minutes

🔗️ Recording | iTunes | RSS

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Summary

In last week's episode, Derek showed us how to manage egos and problematic emotions while being assertive in negotiations. Now, we're putting his skills to the test in this realistic Negotiate Anything practice session. He plays the role of a manager who's dealing with an angry team direct report. Request a Custom Workshop For Your Company Connect with Derek Buy Ego, Authority, Failure: Using Emotional Intelligence Like a Hostage Negotiator to Succeed as a Leader Download Your Negotiation Preparation Guide Keywords: negotiation, negotiate, persuasion, influence, leadership, psychology, sales, compassionate curiosity, mindful, mindfulness, emotions, self awareness, emotional intelligence, career, interviews, informational interviews, job search, job readiness, networking, discounts, conflict, difficult people, psychology, emotion, emotions, argue, argument, debate, negotiation, negotiate, influence, persuasion, leadership, parenting, psychology, sociology, social dynamics, entrepreneurship, small business, salary, sales, law, lawyer, law school, mba, human resources, HR, talent management, talent development, nonprofit management, training and development, talent management, human resources management, talent management, human resources development, instructional design, human factors, and knowledge management, benchmarking, threats, leverage, power, kwame christian, negotiation expert, communication expert, conflict resolution expert, keynote speaker, diversity training, conflict training, continuing legal education, "CLE", chris voss, salary negotiation, getting to yes, never split the difference, critical conversations, crucial conversations, supply chain, procurement, sales, buyers, buying, procure, IT Procurement, supply chain, contract management, contract, negotiate, sell, buyer, buy, purchase, purchasing, business negotiation, never split the difference, getting to yes, collaboration, negotiation genius, art of the deal, real estate negotiation, financial planner, financial planning, CPA, CLE, CE, supply management, implicit bias, diversity and inclusion, minority, conflict management

Transcript

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0:00.0	Hello, my friends, and welcome to our practice session.
0:03.6	In our practice sessions, we invite our featured guests to show off their negotiation and conflict resolution skills in a realistic scenario.
0:10.6	In this session, I want you to pay attention to what our guest does and not to what I do, because while they are trying to show off their skills and teach you, I'm trying to frustrate their efforts in
0:21.9	different ways through things like aggression, annoyance, emotionality, or awkwardness.
0:27.6	And then after the practice session, we debrief and talk about what worked, what didn't work,
0:32.5	and what you can use in your next difficult conversation.
0:35.8	All right, everyone.
0:36.6	Welcome to our sparring session.
0:38.4	This is a very cool sparring session because this scenario is taken directly from Derek's book.
0:44.0	I will be playing the role of Judy and I am in a new position and I'm not doing very well.
0:50.1	And Derek will be the manager and he's going to show us how he can use tactical empathy in this
0:55.2	situation to deal with the difficult conversation. Derek, you want to add anything to that?
1:00.2	No, I think that encapsulates everything that we're going to do. Perfect. Okay, cool. So I will be
1:05.2	entering into your office and action. Judy, what's your plans for the future? My plans? It sounds like I was unclear. What would
1:14.9	you like to achieve in your new position? Oh, this new position. Well, really, Derek,
1:20.0	if I'm being honest, it's just survival. It's, uh, I don't feel like, um, I am getting the respect
1:25.9	I deserve. I'm trying really hard. It doesn't seem like anything's
1:28.9	really working. So really, it's hard for me to think about moving forward or anything else right now
1:35.0	where survival seems to be in question. That's where I'm, that's where I am right now.
1:40.2	It sounds like we put you in a difficult spot. Yeah, you put me in a difficult spot. This is, this is tough. This is not a
1:47.4	transition that I wanted to make. And here I am making it. And now people are mad at me for a decision that wasn't in my control. And so now people are looking at me like, I'm the bad guy, like I'm not trying, like I'm not competent. And frankly, I'm just, I'm just really upset about this it's I'm
2:03.0	livid I don't even I don't even know what to do don't know what to do I don't I
	...

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