Passionate Customer Service - Special Guest: Mike Sheftz with Team Believe

Waste No Day: A Home Services Motivational Podcast

Brian Burton & Nate Minnich

Entrepreneurship, Business, Business:entrepreneurship

5.0 • 547 Ratings

🗓️ 10 May 2021

⏱️ 72 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

In today’s show, we interview special guest Mike Sheftz on the topic of passionate customer service. Mike serves as an HVAC personal trainer with One Hour Heating and Air Conditioning in Daytona, Florida. In the trades for over a decade, Mike has worked as a technician, manager, and trainer to further the growth of HVAC companies across the country. In his current role, he teaches not only technical competency, but focuses on the incredible service experience. Founder of Team Believe, a tri-branded encouragement initiative for technicians, plumbers, and electricians, he embodies the moto of doing ordinary things extraordinarily well. Mike shares his insights on making the customer experience memorable and how to stay motivated.

Transcript

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0:00.0	I wake up every morning, motivated, positive.
0:07.0	And I say when I'm looking into that mirror, I look behind me and I look at all the people
0:13.0	that have gotten to where I'm at, trained me, supported me, and I can't give up. A big part of me is the team. And I see the team grow.
0:26.5	I become a happier person, but we all go through it. But as a team, we're built like 300.
0:36.9	Welcome to the Waste No Day podcast, a podcast specifically for and about the home services industry as it relates to plumbing, heating, air conditioning, and electrical.
0:48.9	More than a podcast, Waste No Day is a credo, a determination, a mindset.
0:54.5	It is a never-ending discipline. It is a never-ending discipline.
0:56.6	It is a refuse to lose pursuit.
0:59.1	It is a wake-up call every morning to waste no day.
1:03.1	Now here's your host, Brian Burton and Nate Minnick. Hey, welcome to another episode of the Waste No Day podcast.
1:17.6	I'm your host, Nate.
1:19.2	I'm the co-host, Brian.
1:20.6	And we are so excited to talk to you today with a new format.
1:24.5	As you notice, this week, we only dropped one podcast. So we're moving from
1:29.4	part one, part two, and putting it into one combined episode for ease of use. And hopefully
1:35.7	you all like it that way. And we're excited to kind of push it out further in the weeks to come.
1:40.9	But for this particular podcast, we're focusing on passionate customer service and make
1:45.1	sure you tune into later on this podcast. We'll be interviewing Mike Chefs of Daytona, Florida.
1:51.4	He's a one-hour HVAC personal trainer. And we're super excited to have him on and to be sharing
1:59.3	some of his insight in passionate customer service.
2:02.4	Do you teach like CrossFit or something?
2:04.0	Yeah.
	...

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