Hey everyone and welcome to our throwback episode. In our throwback episodes, we are reintroducing you to some of our most popular episodes.

This is great for new listeners who want to learn more about the work we've done in the past. And it's a great refresher if you've been a listener for a long time. Enjoy.

Nick, thanks for joining us today.

Thanks for having me.

Yeah, it's my pleasure. The tables have turned.

I'm not sure. It's always, it's always interesting when you interview somebody and what they're

going to come back with. Exactly. This is going to be revenge, right?

Just kidding.

But before we get into it, let's tell the listeners about yourself and what you do and also about the awesome podcast that you have.

Yeah.

So my name is Nick Glimbsdahl.

I work for a company called VDS.

I'm the director of contact center solutions there.

Our organization really helps

organizations understand what they have today inside that contact center by doing a verify and assess

and we call it a full-on assessment. It could be an hour or it could be five days to truly

understand what they're trying to accomplish. From that, we help them design and

implement that solution. And then we support them from a 24 by 7 support. And we provide QBRs and

customer success along the way. Fantastic. And the podcast, too. Oh, yeah. So the podcast is

Press 1 for Nick. If you want to hear another really awesome

episode, you find Kwame Christian a couple weeks ago. Really awesome. Our whole goal is to interview

people who want to talk about customer service and customer experience. And in some of the best

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