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OpenAI Chairman’s Startup Closes New Funding Round 5/4/26

TechCheck

CNBC

Management, Cnbc, Tech, Faang, Investing, Business, Disruptors, Technology

4.566 Ratings

🗓️ 4 May 2026

⏱️ 3 minutes

🧾️ Download transcript

Summary

CNBC’s Kate Rooney reports the latest news regarding OpenAI chairman Bret Taylor’s AI customer service startup.

Transcript

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0:00.0

You might know him as the former co-CEO sales force or the CTO of Facebook, now the chair of Open AI.

0:06.1

But Brett Taylor's other AI startup, Sierra, just announced a new funding round today.

0:10.5

Kate Rooney had a chance to sit down with Taylor and she joins us this morning.

0:13.6

Morning, Kate.

0:14.6

Good morning, Carl.

0:15.4

So we did break that news earlier that Brett Taylor's AI startup Sierra is now raising nearly a billion dollars in a new funding round

0:21.5

that pushes its valuation to almost $16 billion.

0:25.2

It's up from $10 billion just in the fall.

0:27.3

This company makes AI customer service agents.

0:30.4

Taylor, of course, also opening as chairman and then the former Salesforce co-CEO.

0:35.2

You mentioned CTO of Facebook as well.

0:36.8

He told me a little bit earlier that his latest company, Sierra, topped $150 million in

0:42.4

ARR.

0:42.9

They are also shaking up the traditional software subscription model.

0:46.5

It is a different way of charging.

0:48.3

Customers only pay this company if the AI agent completes the task.

0:53.9

If you go back ancient history, you know, the year 2000, you know, with the birth of the

0:59.0

internet, you got a new business model, which was cloud or software as a service, which

1:03.0

meant you subscribed to the software rather than buying a perpetual license to the software.

1:08.0

Technologies do bring these new business models.

1:10.4

We think with AI agents, because they can

1:12.1

autonomously complete a task, why not pay for a job well done? Why pay for the effort? And, you know,

...

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