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The Playbook With David Meltzer

Old School Strategies in a Digital World | How Krispy Kreme Brands Itself

The Playbook With David Meltzer

David Meltzer, Entrepreneur.com

Careers, Entrepreneurship, Business

4.91.9K Ratings

🗓️ 12 October 2023

⏱️ 19 minutes

🧾️ Download transcript

Summary

Today's episode is from a conversation with Dave Skena, the Global Chief Brand Officer of Krispy Kreme. We dive deep into the secret behind Krispy Kreme's lasting appeal, the authenticity and generosity that drives their brand, and the importance of maintaining an 'old school' approach in today's rapidly evolving digital landscape. Dave emphasizes the role of continuous learning and adaptation in marketing, sharing insights from his journey through industry giants like PepsiCo and FritoLay. Plus, we explore the emotional impact of brands on individuals and society, with a special focus on measuring "brand love." Join us for a sweet blend of nostalgia, strategy, and heart.

Transcript

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0:00.0

This is Entrepreneurs the Playbook, where each week I bring you some of the greatest

0:04.8

athletes, celebrities, and entrepreneurs to talk about their personal and

0:09.5

professional playbook to success. This is Dave Meltzer with Entrepreneurs the

0:14.3

Playbook and I have a double David episode here with my favorite donut shop in

0:20.0

the entire world. I grew up in Akron, Ohio, so I was one of the first people to

0:23.9

get exposed to crispy creams when they came out to California. Everybody was

0:27.9

super excited. I was like, what's the big deal? They've been there since I was

0:31.2

born. Dave Schien has the global chief brand officer of crispy creams and he

0:36.8

shares the same mindset, hard set, and handset that I do. Welcome to the

0:41.0

Playbook. Thanks so much for having me, Dan. I'm really looking forward to

0:44.3

talking with you and sharing a little with your audience. Well, you know, talk

0:48.7

about the best of the best is hyper competitive when it comes to donuts. They're

0:53.2

not really a new technology, but yet some companies have a really difficult time

0:58.7

providing quality service and quality product when it comes to donuts. And as

1:05.3

far as I'm concerned, crispy cream does the best at both. Give me some of the

1:10.2

foundational principles or values, and I know foundationally that's what it

1:14.7

takes in order to effectuate being the best of the best when it comes to quality

1:19.3

service and quality product. I think one of the reasons people really still

1:25.9

love crispy cream after all these years, and they think of it as sort of the OG,

1:29.4

not original ways, but also the OG of donuts is is because the way we're made

1:35.0

and I think a lot of your audience will resonate with them. We're very authentic.

1:39.9

People tell us, oh, it's authentic. It's sincere. Why? Well, how many how many

...

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