Hello, everybody. Welcome to the Radical Cander podcast. I'm Kim Scott, author of Radical Cander

and co-founder of Radical Cander the company. And I'm Jason Roseoff, CEO and co-founder of Radical Cander.

And I'm Amy Sandler, your host for the Radical Cander podcast. Today we're talking about

how to navigate emotions at work. And while it's always been useful to know how to manage your

emotions at work, the many challenges of 2020 have elevated this skill from important to critical.

Whether you're the one getting emotional or you're giving someone some feedback and they react with unexpected emotion,

it's important to recognize that the only person's emotions you can control are your own.

One of the worst things you can do is ignore other people's emotional reactions.

Emotions like anger and sadness and fear, they're all part of the human

condition and people shouldn't have to leave their humanity at home when they come to work,

even if they haven't left home to work. So this is a question that we've been getting a lot lately.

Kim, how do you think people should respond when they're seeing someone have an emotional reaction at work?

Usually when people are responding with an emotional reaction, there's one of two things.

They're either mad or they're sad.

Those are the two emotions that we most dread, especially when we're offering people feedback.

And I've given a lot of people

sort of some coaching on how to prepare for a conversation, and then they call me up

afterwards, and they say, oh, I screwed everything up. It was a disaster. The person burst into

tears. And I really encourage people in these moments. The fact that the other

person had an emotional response to what you said does not mean that you failed when giving feedback.

The only failure is in dismissing these emotions that are going to get elicited when you give

feedback. So the right thing to do when you get an

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