Hello everybody and welcome to the Radical Cander Podcast. I'm Jason Rosoff, CEO and co-founder of Radical Cander.

And I'm Amy Sandler, your host for the Radical Cander podcast. Today we're going to be answering your questions again.

So let's jump right in. This listener shares, I work at a well-established restaurant in San Francisco

and manage a team of about 20 people being in the restaurant industry. I feel like there's a lack of

commitment to the company by the employees. There's also a few different big personalities that

sometimes clash. I'm struggling with making my team care more while figuring out

how to navigate through the challenges of getting a team to communicate and work together in such a

high stress and fast-paced environment. We get it. We hear you concerned in San Francisco.

You may not know this about the team at Radical Candor, but many of us actually started our working

lives in the food service industry. And I have an appreciation for just how difficult it is

to get people to work together when stress is high, especially when the pace of work is so high, because it can be really hard just to even

slow down for a second. It's a question what is going on, let alone to address a problem that

you might observe. So you have my deep empathy for this. And I think the place that I wanted to

start is just to think about what it means, you know, what it means to be committed to the kind of work that you have to do

in food service, because there's two parts, right? There's the mechanical part and then there's

the like customer service piece. And those things go together to create an experience for like

the person on the other side for for customers. And so I think

one of my observations is that in these situations, it's often the case that people may not

necessarily understand the full impact of their work. Right. So to take a simple example,

like when you say well established, I'm also like making an assumption about upscale,

but maybe that's not true. But I was thinking like upscale restaurant experience, like a plate

comes out, it looks a certain way, right? It's been presented a certain way. The edges of the plate are

...