Have you ever hired somebody with the best intentions only to find that things aren't working out the way you had imagined?

Hey there, I'm Rosie Customer Success Manager at Social Curator, and in this short episode, Jasmine will be sharing her framework on how she navigates tough conversations with team members.

She's breaking down the lessons she's learned along the way and giving you the tools to course correct when things

just aren't working out. Enjoy this episode. I had hired an executive assistant. And I believe,

and I talked to my mentor and I talked to the recruiter, whether or not I had clearly defined the

roles and the expectations. And for all intents and purposes, I had. I had to the best of my

ability. Now, what we had asked the executive assistant to do took about 20 hours a week. It was taking

me about 20 hours a week. It was taking somebody else on our team who was taking those

responsibilities from me about 20 hours a week. Now, we thought if I can do it, if somebody else can do it, we thought we had a

pretty good idea. Now, if it ended up taking a new person, I don't know, 25 hours a week,

well, there was some flexibility. Because within the first 30 days, I needed to know, was it a fit?

And here is what I knew. In the first 30 days of hiring this executive assistant, she wasn't

manifesting the clear desire to say, I want to get better. And when we had approached her,

hey, at the end of 30 days, what we're seeing is that this is X, Y, and Z. And what we need to be

improved for the next 30 days is going to be these things. So we put her on a PIP, a performance review.

And we said, here are the clear responsibilities and here are the times associated that we think you should be using as a benchmark to get it done.

And to the best of her ability, she couldn't or wouldn't follow through. And so we have had

multiple conversations and we just said the kind of thing that we can do moving from day 60 to day 90

would say, okay. So in day 30, we said, this is what we need to see improved by day 60.

It wasn't met by day 60.

But because we're committed to your growth and commitment, we're going to actually

carefully follow along and see where you're getting stuck specifically to see if we can

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