MBA775 Four Things to Avoid When Dealing with Customers [REBROADCAST]

The $100 MBA Show

Omar Zenhom

Careers, Entrepreneurship, Business, Marketing

4.9 • 1.2K Ratings

🗓️ 13 October 2016

⏱️ 13 minutes

🔗️ Recording | iTunes | RSS

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Summary

What keeps customers loyal? What inspires them to bring more customers your way? Keeping the people who pay your bills happy takes some mindfulness. It also takes a conscious effort to avoid the slip-ups that plague so many inexperienced business people. Today we're rebroadcasting a fantastic episode from the archives about the worst customer relations pitfalls. These are the things we wish someone had told us when we started, so we dusted them off for all our newer listeners to hear, and our older listeners to be reminded of. Click play!

Transcript

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0:00.0	Today's episode of the $100 MBA show is supported by Northeastern University.
0:04.7	Northeastern University's DeMore-McCam School of Business offers the master's degree
0:08.8	for corporate entrepreneurs, the MS in Innovation.
0:12.3	This program is available 100% online
0:14.0	and is completed in just one year.
0:16.0	It's designed to develop leaders and change agents
0:19.0	within the corporate setting.
0:20.0	If you want to foster explosive growth within your organization
0:23.1	through next generation products or services and business model innovations,
0:26.8	they want to hear from you.
0:28.0	Northeastern is now accepting applications for its January cohort of online
0:31.8	innovation students.
0:33.2	Get started today by visiting MSIN Innovation.com.
0:37.6	That's MS in Innovation.com.
0:41.5	Today's lesson on the 100 MBA show is all about four things to avoid when dealing with your customers.
0:47.0	This lesson was first broadcasted a little over a year ago and it was a huge hit because a lot of people rolled in and said that this really helped them get a better
0:55.7	perspective on how to handle their customers. And I created this lesson
0:59.7	specifically because I struggled with this at the start.
1:03.0	I wish a lot of people told me the things to avoid,
1:05.0	things to not to do with my customers, things I gotta make sure
1:08.0	that I sidestep.
1:10.0	I stepped into them and learned the hard way.
	...

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