MBA2736 Is Great Customer Service Dead? How To Stand Out And Be The Leader in Your Market

The $100 MBA Show

Omar Zenhom

Careers, Entrepreneurship, Business, Marketing

4.9 • 1.2K Ratings

🗓️ 30 January 2026

⏱️ 15 minutes

🔗️ Recording | iTunes | RSS

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Summary

Recently, Omar had a frustrating experience with a basketball gym he genuinely liked, a place where he was a loyal member. What unfolded was the perfect example of how businesses lose trust and money when they fail to serve their customers the right way.

Transcript

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0:00.0	Is amazing customer service dead? Because sometimes I really feel like it is. Today I'm going to
0:05.5	share with you a real experience I had recently with a business I actually like a basketball
0:10.5	gym that I'm a member of. And what happened was the perfect example of why customer service
0:15.7	has become the biggest differentiator in business today and why so many companies are getting it completely
0:22.5	wrong. I'm going to share with you the whole crazy situation I had with my gym and how they
0:26.5	totally fumbled the bag and lost hundreds and hundreds of dollars because they didn't know how to do
0:32.0	customer service right. I'm going to show you how you can do it right so that you can out-compete
0:36.7	your competition and really stand out from the crowd. I'm not to show you how you can do it right so that you can out-compete your competition and really
0:38.7	stand out from the crowd. I'm not speaking theory here. I'm speaking out of actual practice. I built a
0:45.2	software company called Webinar Ninja from 2014 and we got acquired in 2024 for life-changing money.
0:51.6	And the biggest reason why we were successful was because of our customer
0:56.2	service. We were maniacal about how well we served our customers in terms of speed, quality,
1:03.5	efficiency, and also just making sure our customers feel like they're winning. I'm telling you
1:08.8	right now, this is actually really easy to mess up.
1:13.0	This is why I wanted to create an episode just about this.
1:21.8	Welcome back to the $100 MBA show. I'm your host, Omar Zen Home, where I deliver practical
1:26.6	business lessons three times a week,
1:28.7	Monday, Wednesday, and Friday to help you start, grow, and scale your business.
1:35.4	I got a quick favor to ask. If this show has helped you in any way, leave me a quick review.
1:41.0	You could do so wherever you listen to podcasts. This helps me and my team reach
1:45.2	even more people who need the same no-fluff practical business advice that you're getting from
1:50.5	the show. It only takes a few seconds, but it makes a huge difference. Thanks for being a part of
	...

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