individuals learn at their own pace and when companies build training they can feel miserably if they

approach it from a cookie cutter standpoint meaning here is the document we're reading this we're going

to the whiteboard there you go we've dumped we've mine dumped all this information to an individual

but what you have to do is you have to step back and

realize that everyone learns at their own pace and everyone has their own style of learning,

whether it's audio, visual, or hands-on. And then there's some individuals that need all of those

in a nice mixture. So you just have to make sure that you've got your training

layered in with small breaks in between of different types of training. Again, whether it's

textbook, simulation assessments, activities, maybe listening to a call and then grading it from

a QA standpoint. So you just have to get creative and it grading it from a QA standpoint.

So you just have to get creative and it has to constantly be evolving and changing based on where you feel your weak points are when they're coming out of training or feedback from the trainings.

Welcome to the Home Service Expert, where each week, Tommy chats with world-class entrepreneurs and experts in various

fields, like marketing, sales, hiring, and leadership to find out what's really behind their

success in business.

Now, your host, The Home Service Millionaire, Tommy Mello.

Welcome back to the Home Service Expert. My name is Tommy Mello. Today I to the home service expert.

My name is Tommy Mello.

Today I have a special guest as part of the family here at A1.

Angela Johnson.

I'm going to tell you a little bit about her.

She's an expert in telemarketing, client service, sales management and training.

She's based here in Phoenix, Arizona.

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