Marketing Automation Platform Fails 🎯 SPECIAL GUEST!! Jaina Mistry from KNAK
Do This, NOT That: Marketing Tips with Jay Schwedelson
GURU Media Hub
4.9 • 1K Ratings
🗓️ 30 April 2026
⏱️ 23 minutes
🧾️ Download transcript
Summary
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Big shoutout to our sponsor, Knak!
Marketers, you know the pain… You spend hours on a campaign, and then it gets stuck in review cycles and barely looks like what you started with.
Knak makes it simple. Design emails and landing pages, collaborate, and launch - all in one place. No tool hopping, no messy handoffs, with AI built in to help you move faster.
See how it all works, get started at knak.com/demo
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Marketing automation platforms are the one piece of the MarTech stack everyone seems to have a complaint about, and Jaina Mistry, Director of Brand and Content at Knak, has a pretty clear theory on why. She joins Jay Schwedelson to unpack what marketers keep getting wrong when picking these platforms, why scoring leads on opens and clicks is a trap, and how a computer science grad who hated software engineering ended up running brand and content for some of the most-loved companies in email.
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Best Moments:
(02:00) The teenage Buffy fansite obsession that accidentally became a career
(04:30) Why being afraid of AI is the worst possible move for a marketer
(06:15) The real reason no one ever loves their marketing automation platform
(08:00) The shiny-feature magpie effect that wrecks most RFP processes
(10:45) Why marketers keep paying for features they have no idea they have
(13:00) The case for ditching opens and clicks as scoring signals
(20:30) A surprisingly strong soft spot for the Saw movies
Transcript
Click on a timestamp to play from that location
| 0:00.0 | Welcome to Do This Not That, the podcast from marketers. |
| 0:05.0 | We share quick tips, things you can do right now, and then we add a little bit of chaos at the end of every episode. |
| 0:11.0 | We also keep it short, like this intro. Let's check it out. |
| 0:15.0 | We are back for Do This Not That and we have an incredible guest incredible human a great brand of the show |
| 0:23.7 | so who's here and why she's so awesome so we have jana mystery now you probably know her |
| 0:29.1 | because she is the director of branding content at knack and if you know anything about me this is not a |
| 0:34.5 | commercial for knack she didn't tell me to say this i love knack it is the email design and creation platform and landing page platform that my company has used forever. But before Jaina did that, she was a big deal for like a billion years over at LITMIS. Okay, litmus. She was the director and branding content over there. And we're going to be talking about marketing automation, marketing |
| 0:54.4 | automation platforms, hot takes, all the things. But the other thing I love about Jane and we're |
| 0:59.4 | going to dig into it is just like the rest of us. We weren't there at five years old and saying, |
| 1:04.5 | I can't wait to be a content and brand marketer. Nobody says that. And she has a career path |
| 1:10.6 | that I think is inspiring to people that |
| 1:13.2 | anybody can get here if you really work hard and you lean in. So Jana, welcome to the show. |
| 1:18.7 | Thanks for having me here, Jay. I'm super excited to get stuck into all these things. And |
| 1:22.5 | you can grill me about all of those things that you just mentioned. I love it. |
| 1:28.2 | All right. |
| 1:28.6 | So let you come into your career for a second here. |
| 1:30.6 | Because I'm not usually one to go down the career path thing. |
| 1:32.5 | But right now, everyone's like, AI is taking my job. |
| 1:35.9 | And specifically is like, and if you do computer science, you are totally screwed because |
| 1:40.6 | of Claude and all this stuff. |
| 1:42.5 | And younger Jane is out there. Computer science, no offense, nerdy person, right? |
| 1:48.4 | And then you're like, this sucks. |
... |
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