Managing Bad Behavior

The Look & Sound of Leadership

Essential Communications - Tom Henschel

Education, Executive Coaching, Self-improvement, Executive Presence, Careers, Business, Management

4.8 • 1.3K Ratings

🗓️ 9 August 2018

⏱️ 18 minutes

🔗️ Recording | iTunes | RSS

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Summary

This month’s coaching conversation focuses on a feedback technique that can help manage bad behavior. The coachee likes the technique so much, he wants to try it on his high performers, too! Related episodes: Discussing Difficult Behaviors Holding People Accountable Managing Disruptive Executives Managing Performance: Up or Out Sorting & Labeling Every episode is available in the archive at: https://essentialcomm.com/podcast/ Subscribe to the HTML version at: https://essentia...

Transcript

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0:00.0	Welcome back to the Look and Sound of Leadership, an ongoing series of
0:07.1	executive coaching tips designed to help you be perceived in the workplace the
0:11.0	way you want to be perceived.
0:13.0	I'm Tom Henschel, your executive coach,
0:15.0	and today we're talking about managing bad behavior.
0:20.0	Six years ago, Brian had been made Vice President of Consumer Product Graphics.
0:27.0	A gifted artist himself, he led a team of other gifted artists who supplied images that would
0:34.4	adorn millions of products around the globe.
0:39.1	He and I had worked together six years back when he'd first become a vice president. In those days
0:44.4	our coaching focused on finding his voice as a leader. Brian and I had laughed a
0:52.1	lot.
0:53.0	I'm glad to say the coaching had been not only enjoyable but also successful.
0:58.0	Plus, his office was a delight to the eye.
1:02.0	Art of all kinds filled the space in every size from little
1:06.3	erasers to giant figures. I always looked forward to being with Brian.
1:12.0	Currently Brian always looked forward to being with Brian.
1:14.4	Currently Brian appeared unable to control his team.
1:18.9	Their deadlines were often dramatic affairs and bad behavior seemed rampant, all of which reflected badly
1:26.1	on Brian.
1:28.0	His boss, a no drama leader named Iris whom I'd gotten to know during his initial coaching six years earlier,
1:35.6	had told Brian he needed to manage his group's bad behavior or move to another role. In response he'd asked if he could work with me again and she
1:46.7	happily said yes. So he and I were together laughing once more. Months into our coaching, an incident flared up.
	...

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