Llorayah Timbou-Faucher, Degree Apprentice at M&S: The Job That Feels Like Home
My Duvet Flip by Jack Parsons
Jack Parsons
4.2 • 5 Ratings
🗓️ 6 October 2025
⏱️ 24 minutes
🧾️ Download transcript
Summary
Episode Guest:
Llorayah Timbou Faucher is a Degree Apprentice at Marks & Spencer who started as a quiet Christmas temp and is now inspiring future leaders. Her story is one of confidence, curiosity, and creating memorable moments for customers and colleagues alike.
Episode Timestamps:
0:00 Introduction
0:47 Starting as a Christmas Temp at 18
2:05 Nervous Beginnings & Not Knowing the Ropes
3:12 Learning the Power of “Just Ask”
4:30 From Quiet to Confident: Finding Her Voice
6:10 Falling in Love with Retail
7:45 When M&S Went from Job to Dream
9:10 Speaking Up as a Young Leader
10:35 Managing Dyslexia & Team Briefs
12:00 What Retail Teaches You About Life
13:30 Building Real Relationships at Work
14:55 The Role of Mentors in Her Journey
16:10 “You Can Do Anything, But Not Everything”
17:30 Learning to Prioritise & Focus
18:50 From Learner to Leader: Coaching Others
20:10 Inside the Degree Apprentice Programme
21:35 Advice for Future Christmas Temps
23:00 Llorayah’s Duvet Flip — Making People’s Day
Episode Partners
M&S
M&S is a trusted global retailer, committed to quality, value, and innovation. For over a century, it has set industry standards by doing the right thing and embracing change. With 65,000 colleagues serving 32 million customers worldwide, M&S places quality at the heart of everything it does.
https://bit.ly/4mVHfLO
Disclaimer:
The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.
Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.
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Transcript
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| 0:00.0 | Hi, my name is Larea and I'm a degree apprentice at Marks and Spencer. |
| 0:04.0 | We employ over 65,000 colleagues globally and this is my DeVay Flick. |
| 0:09.0 | I started off as a Christmas temp. I went in quite nervous. |
| 0:12.0 | When you went in as a Christmas temp, did you think that it would be where you are now? |
| 0:16.0 | Absolutely not. I would have never expected to be where I am. |
| 0:20.0 | The well models that you've had, what are they shared with you that have really stuck with you? You can do anything, but you can't do everything. Where have you put that in practice at M&S? I was doing everything, but I could do one task in a day. That was 100% effort and time. What's your duvet flip? What gets you out of bed in the morning to flip the dovee? Knowing that I'm... |
| 0:38.3 | Hi, my name is Lareo and I'm a degree apprentice at Marks and Spencer. |
| 0:44.3 | Before sitting down with Jack, I'm excited and ready to share my story. |
| 0:48.3 | I'm most excited to talk about my development and how far I've come. |
| 0:51.3 | I haven't met Jack before, but I'm expecting to have a really |
| 0:54.6 | nice conversation about where I am and my development and what my program is about. One thing |
| 0:59.9 | that I hope that people take from this is that you should always love the job that you work in. |
| 1:04.4 | You should never do something just because it's a job. I'm ready. Let's go, Jack. So welcome to my dovet flip. How are we? I am ready. Let's go, Jack. |
| 1:11.8 | So welcome to my dove flip. How are we? |
| 1:14.3 | I am good, excited to be here. Thank you. |
| 1:16.6 | Well, it's exciting to have you here because I want to hear about your life, your career, |
| 1:22.0 | and how has it led you to where you are today. |
| 1:25.3 | But I want to start here. Tell me a little bit about your first job, |
| 1:29.3 | first bit of work experience, what was it, what did you do? And what did you learn from that job |
| 1:35.8 | that you wished you'd tell your younger self now? Oh gosh, I think that's a good question. I think |
| 1:44.0 | first I've always started with MNS, so I started off as a Christmas temp, and I went in kind of not knowing about retail, not really knowing what I meant to do. I think the first day I was there, I didn't know I was meant to have a break. I kind of went in and I was going around, doing everything, and they said it's your break and I was like oh gosh okay I didn't know what I was doing but I went in quite |
| 2:04.5 | nervous didn't really speak to anyone because I didn't know the importance of making connections |
... |
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