Lawyer Customer Accuses me of Committing FRAUD cuz the Price Tag was Wrong.. Turns out he's My FIL

Am I the Jerk?

amithejerk.com

Relationships, Society & Culture

4.8 • 3.2K Ratings

🗓️ 22 March 2024

⏱️ 19 minutes

🔗️ Recording | iTunes | RSS

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Transcript

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0:00.0	Lawyer, customer, accuses me of committing fraud because the price tag was wrong.
0:05.3	Turns out he's my father-in-law.
0:07.6	Here's what happened.
0:08.8	Subscribe to Am I the Jerk on YouTube and hit the bell for notifications.
0:14.4	I was working the register one day when a customer comes up and everything about him tells me
0:19.4	he's one angry customer, one I won't be meeting again or so I thought he's pretty much huffing and puffing
0:27.4	before I even say hi and something tells me I'll know why in about two seconds.
0:33.4	Our store is very focused on customer satisfaction, and we'll do just about anything to get them
0:38.6	happy.
0:39.6	So I put on a smile and greet him.
0:41.6	Hi there, did you get an order number from one of my colleagues?
0:45.0	This is outrageous.
0:46.5	I shouldn't have to bring the price for the item I'm buying.
0:49.4	This is unacceptable.
0:51.0	As I'm taking the paper with his order from his hand, I ask, I'm sorry, what happened?
0:56.5	His raised voice now is gathering some interest from other customers.
1:00.6	I visited your website and the price there is $10 less than it is here in the store.
1:06.0	I'm very sorry. We probably haven't changed the price tag yet, but the price of your order is the same as online.
1:12.0	That doesn't matter, it's fraud.
1:14.4	But the price for the product you're buying is the same as the price online,
1:18.8	and if it hadn't been, we'd be more than happy to match that price.
1:22.8	I'm sorry for any inconvenience, but this is the same price you saw online, no?
	...

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