Killer Culture or Culture That Kills - Part 2 - Special Guest: Todd Helm

Waste No Day: A Home Services Motivational Podcast

Brian Burton & Nate Minnich

Entrepreneurship, Business, Business:entrepreneurship

5.0 • 547 Ratings

🗓️ 26 April 2021

⏱️ 63 minutes

🔗️ Recording | iTunes | RSS

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Summary

In today’s show, we interview special guest Todd Helm. Todd serves as a field supervisor and service plumber for Benjamin Franklin Plumbing in Lancaster, PA. Entering the trades as a young man, Todd got exposed to a variety of plumbing and mechanical industries. However, it wasn’t just different industries that Todd was exposed to throughout his career. From job to job Todd bore witness to different cultures and the impact that a culture has on employees. Out of this experience, while painful in the moment, grew a perspective for what makes a killer culture or what makes a culture that kills. Todd shares his experiences across his career as well as insights into why culture matters.

Transcript

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0:00.0	When a company has an employee that has a very good production rate, but is a total mass of a human being,
0:10.0	and if they keep that in place, the whole other side of that machine or that engine or that culture,
0:18.0	it has a negative effect on that. If leadership doesn't notice it or it goes
0:23.3	on set or if you don't have a system in place to have accountability, then there's going to be
0:29.2	more breakdowns in the cogs of that spoked wheel, definitely.
0:37.0	Welcome to the Waste No Day podcast, a podcast specifically for and about the home services industry as it relates to plumbing, heating, air conditioning, and electrical.
0:48.9	More than a podcast, Waste No Day is a credo, a determination, a mindset.
0:54.5	It is a never-ending discipline. It is a never-ending discipline.
0:56.6	It is a refuse to lose pursuit.
0:59.1	It is a wake-up call every morning to waste no day.
1:03.1	Now here's your host, Brian Burton and Nate Minnick. Hey, welcome to another episode of the Waste No Day podcast.
1:18.7	I'm your host Nate.
1:19.6	I'm Nate's co-host, Brian.
1:20.8	And we have our interview today.
1:22.7	We're super excited to invite on the podcast, Todd Helm.
1:26.0	He is a field supervisor and service plumber with
1:29.8	Benjamin Franklin Plumbing in Lancaster, Pennsylvania. And he's going to be helping us
1:34.0	understand our topic today of killer culture or a culture that kills. And so with that,
1:39.0	we welcome to the podcast, Todd. Thank you. Happy to be here. Awesome. Hey, Todd, well, we love to understand a little bit more about the background and history of the people
1:48.2	that we bring on the show.
1:49.5	So why don't you start us off with kind of how you got into the trades and then how you
1:53.2	find your way here?
	...

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