Key Lessons for New CEOs from Dr Ty Wiggins
Negotiate Anything
American Negotiation Institute
4.7 • 748 Ratings
🗓️ 18 October 2024
⏱️ 31 minutes
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| 0:00.0 | I'm going to work on the values of the organization with a team of people and the intent is. |
| 0:05.8 | Because understanding the intent makes the communication and the actions far clearer. |
| 0:11.9 | And one thing that people need to remember is that nobody dies waiting to work out what the |
| 0:16.5 | intent is. |
| 0:17.1 | They go straight to it and guess it themselves. |
| 0:19.2 | This is what runs around the organization. |
| 0:21.4 | Ty just did so and so, and I think he's doing it because he's going to sell out the vision |
| 0:25.1 | to a competitor. No, that's not my intent, but I wasn't clear. So now 2,000 people are worried |
| 0:30.6 | about their jobs and going home to their respective partners, stressed and anxious. So you have to be |
| 0:35.7 | so crystal clear about all these things up front. And a lot of |
| 0:39.0 | times what gets in the way, again, is this bias to action and the fact that the incoming CEO |
| 0:44.6 | feels that he or she needs to do things early to establish that they're the right person for the |
| 0:50.8 | role, that they're up for the challenge, that they've got this, and in doing so, |
| 0:55.1 | they can do things that actually put the organisation off. |
| 0:59.0 | What does this person do? |
| 1:00.7 | So you can't leave it to chance. |
| 1:02.8 | So communication versus action early on, I encourage people to lean into the communication. |
| 1:08.7 | And communication is one of those things that we never master. We're constantly getting better at it. We're constantly adjusting. We need to, I often talk about, you know, there's no bad catch. There's only a bad pass. So I put everything back onto the, you know, when the CEO goes, listen, I was really clear and they didn't get it. No, no, that's not how this works. You have to get the |
| 1:28.5 | message to them. That's your job. If they didn't get it, do it differently. Say it again, try again, |
| 1:33.5 | do it again. You can't just go they didn't get it. So you need to own that communication. And this is |
| 1:38.7 | one of the skills that if you're stepping into a CEO role from a senior executive role, |
| 1:43.8 | this is where I'd spend a lot of time before you land, really getting discerning and deliberate about how you're going to communicate, what you're going to say, what questions you're going to ask in your early one-on-ones, how you're going to respond to different questions because people will be hanging on every word. |
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