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The Home Service Expert Podcast

Investing in Employee Training to Deliver Top Customer Experience

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8705 Ratings

🗓️ 25 March 2022

⏱️ 68 minutes

🧾️ Download transcript

Summary

Shaun Weiss is a head coach and trainer for Business Development Resources, a training and coaching authority in the home service industry. He was named as one of the Top 40 Under 40 in the ACHR news list.

In this episode, we talked about sales, company structures, home services…

Transcript

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0:00.0

I've had countless, countless numbers, as I'm sure you've had, employees that have left because

0:05.5

the grass is greener. They're chasing that $1, $2, whatever.

0:08.2

Not greener.

0:09.1

Per hour. They go over some other organization, and they realize that they cannot thrive in chaos,

0:16.1

where they can thrive with us in a structured environment and what that means to them and the

0:19.9

support that means to them. So it's interesting as you begin to put structure around, you know, change, I think

0:27.6

registers in the brain is pain. So anytime we have that change, you know, there's this resistance

0:32.3

that comes from that. But once we get settled into it, right, and we become accustomed to it,

0:37.4

now we begin to see the byproduct or the benefit of that structure and we begin to thrive.

0:42.6

You know, you remove that and you realize, oh my gosh, I'm essentially naked without the support and the structure around.

0:48.5

Welcome to the home service expert, where each week, Tommy chats with world-class entrepreneurs and experts in various

0:55.5

fields like marketing, sales, hiring, and leadership to find out what's really behind their success

1:02.0

in business. Now, your host, the Home Service Millionaire, Tommy Mello.

1:10.1

Hey guys, welcome back to the Home Service Expert.

1:12.7

Today I have a special guest visiting us from Sacramento, California.

1:17.4

Sean Weiss, how's it going today?

1:19.3

It's going well.

1:20.1

How are you doing, Tommy?

1:21.4

I'm good.

1:22.6

Let me just go over some of the things about you.

1:24.4

So, Sean's an expert in negotiation, operations management, sales,

1:29.3

pricing strategy, and team building. He's based in Sacramento, BDR business development resources,

...

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