Dialing in Your Systems to Thrive in the Post-Pandemic Landscape

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8 • 705 Ratings

🗓️ 1 April 2022

⏱️ 63 minutes

🔗️ Recording | iTunes | RSS

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Summary

Gordon Henry is the Chief Strategy Officer at Thryv, an end-to-end client experience software and small business management platform that can help automate tasks and provide good customer experience. He also hosts the Winning on Main Street podcast, where he talks about how to run a successful business in today’s competitive landscape.

In this episode, we talked about automation, marketing, client acquisition, customer experience...

Transcript

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0:00.0	I think that most small businesses do provide a really good product or service.
0:06.1	They do a good job in your plumbing.
0:07.7	They do a good job on your roofing.
0:09.0	They do a good job in remodeling your kitchen, whatever the case may do.
0:12.0	But they do, frankly, a pretty subpar job on the customer experience.
0:16.7	And that's really where it needs to be improved.
0:18.7	Otherwise, they never get to the chance where they can show how good their service really is.
0:23.5	And who are they losing out to?
0:24.4	They're losing out to a bigger company that's basically providing the same service,
0:28.4	but the customer experience is a lot better taken care of.
0:32.4	Welcome to the home service expert, where each week, Tommy chats with world-class entrepreneurs and experts in
0:38.9	various fields like marketing sales hiring and leadership to find out what's really behind their
0:45.3	success in business now your host the home service millionaire Tommy Mello
0:51.2	welcome to the home service expert.
0:56.7	Got a guy joining us here from Philadelphia.
1:01.3	And technical difficulties is a good thing.
1:04.8	And trust me, you have no idea how many I've been in here.
1:08.3	So Gordon Henry is an expert at customer relationships, marketing, and client acquisition.
1:14.9	He's the chief strategy officer at Thrive, and he did that from 2019 to present.
1:19.8	He was the chief marketing officer from 2014 to 2019.
1:25.0	He was the advisory board member of SNAS from 2014 to present. Advisory board of
1:30.8	Edzac for 2014 to present. Lots of other things here on this sheet. Gordon Henry has been helping
	...

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