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The Boostly Podcast

Integrating AI With Your PMS to Improve Guest Communication

The Boostly Podcast

Mark Simpson

Marketing, Entrepreneurship, Business

51.4K Ratings

🗓️ 9 February 2024

⏱️ 32 minutes

🧾️ Download transcript

Summary

Welcome to Boostly Podcast Episode 708. This episode features a conversation with Sam Dundas, the co-founder of Besty AI, about the future potential of artificial intelligence (AI) in the short-term rental and hospitality industries. The discussion revolves around how AI can assist in managing repetitive tasks and day-to-day operations, alongside improving the efficiency of property management systems. The podcast also touches on the rapid growth of AI applications, the importance of transparency in vendor communication, and the value AI brings in enhancing guest experiences. Sam highlights the importance of continuous product improvement and the benefits of trying new software to meet individual operational needs. https://www.instagram.com/getbestyai https://getbesty.ai/ • https://Boostly.co.uk • https://Boostly.co.uk/5steps • https://instagram.com/boostlyuk • https://Boostly.co.uk/guidebook • https://Boostly.co.uk/website • https://Boostly.co.uk/podcast Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

Click on a timestamp to play from that location

0:00.0

Welcome back to the Boostley podcast. This is the podcast that gives you the listener, the tools, the tactics, the training and most importantly the confidence so you can go out there and get yourselves direct bookings. I love to do a mini series on this podcast where we talk to services and businesses that you need to know about as a operator as a host and today we're talking about AI. I know AI is buzzing in the communities and we get to see it on the Facebook groups and things like that.

0:25.5

Today we're diving in with a co-founder of an awesome business that you need to know about something which is

0:34.3

going to be awesome especially for 2024 so let me welcome along we've got Sam Dundas and as I say he's co-founder

0:40.6

the company herself is called Bestie AI, and we're going to dive into all their services,

0:46.6

we're going to talk about AI, and you're going to get some good value on this podcast.

0:49.9

So stick around for the next 20 or 30 minutes as we dive into that.

0:53.0

Welcome along Sam, thank you for joining me today.

0:56.0

Thanks for having me.

0:57.0

So Sam, can you give an elevator pitch?

0:59.0

What is Best E-AI?

1:01.0

Yeah, so at the core, we're a guest communications app plugs in directly with any of your property management systems and then gives any operator the option of turning AI on autopilot. So anytime a guest message comes in,

1:13.6

have best, you automatically respond

1:15.2

based off everything it knows about that listing.

1:17.4

So, past conversation, saved replies, amenities, descriptions,

1:21.8

and then give it instant answers to guess in your tone without you having to do anything.

1:26.3

And on the other end we give hosts the option to have some controls so instead of it going off and just taking the keys

1:32.4

handling guest conversations you can just draft messages directly in your PMS inbox without having to add another app or another third party inbox all directly within your PMS just to speed up the communication process and then that's the guest

1:45.6

communication side and then we built an entire suite of operating tools as as using AI as the

1:51.1

foundation will do things like generate extra bookings for gap nights, monetize early check-in,

1:56.1

they check out and all of those quick wins that you may do manually right now all powered with these large

2:00.8

language models where you just kind of set it and forget it and

2:03.6

let it and that's a go. I mean it sounds amazing like I definitely want to dive

...

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