Insurance leadership: what do they really care about? (62)

InsTech - insurance & innovation with Matthew Grant

InsTech

Entrepreneurship, Investing, Business

4.8 • 50 Ratings

🗓️ 5 January 2020

⏱️ 26 minutes

🔗️ Recording | iTunes | RSS

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Summary

We've interviewed well over 100 people in 2019 and you can hear most of them on the InsTech London podcasts. Our guests share fantastic insights - whether on stage speaking to us at our events, or for Matthew's longer in-depth interviews. The leaders from insurance companies, the founders and CEO of technology companies (small and large) that they are working with and others that are truly influencing the shape of the industry. Over the break we've been looking to see what consistent themes have emerged during our chats to some of the leading figures from a handful of the largest and most well-known insurance companies in the world. Some of the most frequent topics that came up were: Why it's important to look at the customers' problems when considering innovation opportunities. How data is really being used, with a particular emphasis on what the future of IOT holds. The importance of partnerships between insurtech and other technology providers and insurers. The emergence of the augmented underwriter. How to encourage innovation throughout a large organisation. We're starting off the year with the specific thoughts on these topics pulled from conversations with some of our most popular guests: Sean Ringsted, Chief Digital Officer for Chubb (episode 35) Graham Elliott, CEO & Founder of Azur Underwriting (episode 37) Adrian Jones, Head of Ventures & Strategic Partnerships at SCOR Global P&C (episode 42) James Slaughter, CUO for Commercial Speciality at Liberty Mutual (episode 47) Kelly Ward, AXA Partners on stage at Instech London in November (episode 55) Michele Williams, Head of Allianz Global Corporate & Specialty's central innovation unit XSE (episode 56) This episode will give you a useful taster of our full interview (or a chance to hear the highlights again) but the originals are definitely worth a listen. Take a look at the full list of episodes at https://www.instech.london/podcasts Also - find out what we are thinking each week by signing up to our newsletter InsTech London Podcast Host: Matthew Grant Produced by Simon Fyles: [email protected] Edited by Peter Roach: visualmonkeys.co.uk

Transcript

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0:00.0	Hello and welcome Matthew Grant here, partner at INSTECH London and welcome to 2020.
0:15.1	I've been spending some time over the Christmas break reviewing our interviews with leaders
0:19.5	from some of the world's largest
0:21.3	insurance companies that we spoke to last year on the Instac London podcast to see what kind of
0:26.4	themes would emerge and what the lessons might be as we look forward to the year ahead of us.
0:30.9	A number of topics kept coming up and there are five in particular that I think are going
0:34.6	to be very significant this year. It's also going to be no
0:38.2	surprise that every one of the people featured here made it into the top 15 of our podcast episode
0:44.8	leaderboard that we're going to be releasing this month as well. I spoke to Sean Ringstead,
0:50.4	chief digital officer for Chubb in July on podcast 35 when he was over in London from Bermuda.
0:57.3	In September, I met with James Slaughter, CEO for Commercial Specialty at Liberty Mutual to report
1:03.5	podcast 47. And at this time, Sean and James are the two most downloaded episodes of our podcast.
1:11.3	Adrian Jones, who heads up ventures and strategic partners at Score Global PNC, was over in London
1:17.3	in August for podcast 42. Michelle Williams, head of Alliance Global Corporate and Specialty
1:23.8	Central Innovation Unit XSE, was over from Munich when we recorded episode 56. I spoke to
1:30.6	Graham Elliott, CEO and founder of Azura underwriting for episode 37. And finally, we had Kelly Ward,
1:36.9	acts of partners on stage at Interstack London in November. If you haven't heard the full interviews,
1:42.3	they are definitely worth a listen.
1:53.1	The five themes emerged are one, focusing on customer issues, two, data with a particular emphasis on IOT or Internet of Things, three, the importance of partnerships, four, augmented
1:59.2	underwriting, and five, how to encourage innovation
2:02.4	inside an insurance organisation. We're starting off with customer focus. Now, it may sound
2:08.1	obvious that insurers should focus on their clients, but many insurers are at one step
	...

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