I Screwed Up and I Don’t Know What To Say

Loan Officer Freedom

Carl White

Education, Business, How To

4.9 • 753 Ratings

🗓️ 25 July 2022

⏱️ 11 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Yes, sometimes things go wrong with the transaction – so, what do you do and what should you say when it does?

Today, I’m briefly going over what 3 things you should do when a mistake is made, and the closing day may be affected.

Learning how to take responsibility as a loan originator and putting these 3 actions into place will ensure that this mistake can be avoided in the future. It’s how you adjust and move on that counts.

Frankly, our growth usually comes frow our worst times. Listen in to hear how you can approach situations like this and how to get through them the right way.

For a free demo of how Mortgage Marketing Animals can help you scale your mortgage business, click here to schedule.

Transcript

Click on a timestamp to play from that location

0:00.0	Hey, gang, this is Carl White, broadcasting from the secret headquarters here at the
0:10.6	Mortgage Marketing Animal slash Freedom Club.
0:13.2	And you're listening to Loan Officer Freedom, number one podcast in the world today for
0:17.1	loan officers.
0:18.1	Hey, just a real quick solo here today. As you're hearing this today,
0:22.8	I'm probably in, at this release when I think it is, I'm going to be in Tahoe, Lake Tahoe,
0:28.6	California hanging out with the Freedom Club members. And I just wanted to bring a topic that came
0:35.3	up the other day. And I thought it might help you out a little bit.
0:39.8	So this will be a real quickie, but it could be a big deal. And I entitled this.
0:45.9	I screwed up and I don't know what to say. I screwed up and I don't know what to say.
0:50.1	And where this came from was, was kind of an embarrassing story. I'm not going to bore you with the
0:55.6	details here. But the bottom line is I went to my branch manager when I first got in the business.
1:03.5	If I remember right, it was give or take about my second month in the business. And again,
1:07.1	this is like over two decades ago. And he gave me a formula to something that I'll never forget and has really, really been a good thing. So I'm going to share it with you. So I walked up to my branch manager, again, a couple of months in the business. And I said, okay, I screwed up. I think it's going to delay the closing. What do I tell the borrower and the realtors?
1:29.2	Right. It's like, oh, my gosh, I don't want to make this phone call. And I was really petrified.
1:33.4	And I think the mistake that a lot of people make, and maybe perhaps I would have without his
1:38.5	encouragement, is to just avoid making a phone call altogether, right? I'm a non-confrontationalist personality to
1:46.0	begin with, just not my style. And so this was totally out of my comfort zone. And I'm going to tell you,
1:55.1	you know, first of all, what he told me that made a lot of sense is he said, Carl, first of all,
2:03.3	understand that things happen, right?
2:08.8	Things happen. Everybody makes mistakes. And we just don't want to be making the same mistake two or three times, right? We learned from it. We make tweaks. We make adjustments and we press on.
2:14.4	So that's a good thing to know is, hey, things happen sometimes. And also one thing
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Carl White, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Carl White and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.