Hey hey! We all want to live and work in happy, healthy spaces, but how do we create them? How do we build a culture where people enjoy being together and working together?  Those are big questions, but what if I told you it all starts with three little words we all learned as kids?  I chat with pastor and author Mark Batterson about these concepts from his new book, Please, Sorry, Thanks: The Three Words That Change Everything. Mark and I talk about how those words- please, sorry, thanks- set the tone in the places we lead.  Join in on this conversation as we discuss:  What Mark calls “the crown jewel” of emotional intelligence Why vulnerability is so critical, especially for leaders One of the hardest lessons Mark learned in leadership Two rules of life for leaders that will change how you see people How gratitude can change your life, and why it is so vital for your soul Mark blesses us with wisdom every time he visits. Last year, Mark shared how we  have to 3-M our habits. We have to make them measurable, we have to make them meaningful, and we have to make them maintainable. Catch that episode here! Mark Batterson serves as lead pastor of National Community Church and is the author of over 20 books, including his latest, Please, Sorry, Thanks: The Three Words That Change Everything. Mark and his wife, Lora, have three children and live in Washington, D.C. Favorite quotes: ~~“When it comes to creating culture or a happy healthy family system or just a place you want to work, those cultures are really good at please, sorry, and thanks.” ~~“Nothing opens doors like a please. Nothing mends fences like a sorry. Nothing builds bridges like a thanks. More than words, they have to become a lifestyle.” ~~“In all relationships you have to get really good at sorry because you are going to have to reset all the time.” ~~“Whatever you don’t turn into praise turns into pride so we have to get really good at giving thanks.” ~~“You don’t see the world as it is. You see the world as you are and if you are filled with gratitude you are going to find things every single day that you can be grateful for even if it is a tough day.” Coaching this week:  How to use social media in friendships that won't leave you feeling lonely. (35:47) Links to great things we discussed:  Mark Batterson Website  Please, Sorry, Thanks: The Three Words That Change Everything The Best Worst Day Ever Mark Batterson Instagram Vacation - Dirty Heads Top Gun: Maverick Thirteen Lives Nespresso Machine Tear Catcher Order your copy of Remaining You While Raising Them here. Hope you loved this episode! Be sure to subscribe in iTunes and slap some stars on a review! :) xo, Alli