How To Run Your Business on Autopilot By Building A Great Company Culture

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8 • 705 Ratings

🗓️ 7 August 2020

⏱️ 62 minutes

🔗️ Recording | iTunes | RSS

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Summary

Matt Michel is an internationally recognized, highly acclaimed motivational and informational speaker. He is the founder of Service Nation Inc., which operates the Service Roundtable, the world’s largest contractor alliance. Matt was the 35th and youngest person inducted into the Contracting Business Hall of Fame, and was named one of the 22 most influential people in the history of the residential HVAC/R industry by Contracting Business Magazine.

In this episode, we talked about strategic planning, marketing strategy, entrepreneurship...

Transcript

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0:00.0	I'm just the guy at the front of the organization, so I'm the one that gets all that, but it's a lot of other people behind me.
0:08.6	And that's where the small contractor has got to realize that he can't build a business unless he builds a team.
0:15.7	And he can't build a team that's successful unless he builds the right culture.
0:22.3	You know, I came late to the belief in culture, but I'm a big believer in culture. And when we had a group of contractors who
0:29.8	were all doing well through the pandemic and in the early part of it, start talking, and we had a
0:34.4	webcast with them, every single one of them stressed the importance of their
0:39.7	culture. And if they hadn't been working on their culture for years before that, they wouldn't
0:44.1	have been able to get through this as easily. Peter Drucker, you know, who's kind of the ultimate
0:48.5	management guru, said that culture eats strategy for breakfast. You know, strategy is you can have a great strategy,
0:55.4	you can have a great strategy, but it's got to be executed. Culture, you know, is self-executed, right?
1:00.8	That's why you can leave for a month, because I suspect that you have a great culture in your
1:04.8	organization so that even when you're not there, the culture runs the organization.
1:10.7	Welcome to the home service expert, where each week Tommy chats with world-class entrepreneurs
1:16.2	and experts in various fields, like marketing, sales, hiring, and leadership, to find out
1:22.1	what's really behind their success in business. Now, your host, the Home Service Millionaire, Tommy Mello.
1:34.2	Welcome back to the Home Service expert. My name is Tommy Mello. And today I have a very special
1:38.8	guest, Matt Michelle. I'm going to go over everything about this gentleman. He's a strategic planning expert marketing and strategy.
1:47.7	He's really big into entrepreneurship.
1:50.4	A little bit about him is he's the CEO of Service Roundtable from 2002 to present.
1:56.3	He used to be involved with decision analyst, vice president, with 1996 to 2002. He was part of the Dwyer
2:03.5	Group from 93 to 96 and Tomkins PLC marketing manager from 1990 to 1993. An internationally
2:11.7	recognized and highly acclaimed motivational speaker, founder of Service Nation Incorporator, which operates the
	...

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