How To Respond To A Grievance - Part 3

Manager Tools

Mike Auzenne

Careers, Feedback, Leadership, Business, How-to, Development, Strategy, Management, Skills, Coaching, Advice

4.6 • 1.3K Ratings

🗓️ 16 September 2024

⏱️ 24 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

What happens when one of your directs, or even not a direct, files a grievance against you? How should you respond? What are the rules? What can you do, and what should you do, and how should you do it? It's a rare event for a Manager Tools manager, so the Christmas Rule applies. But we'll tell you here exactly what to do and how to respond.

Transcript

Click on a timestamp to play from that location

0:00.0	Welcome to Manage a Tools.
0:02.0	Today's Cast, How to Respond to Agrievance.
0:06.0	Part 3 of 4.
0:08.0	The questions this cast answers are,
0:10.0	what is Agrievance?
0:11.0	What are the typical steps in a grievance process?
0:14.0	And what should I do to defend myself from a grievance against me?
0:18.0	If you want answers to these questions and more, keep listening.
0:27.0	The most widespread skill in life is communication. And effective communication is the key not only for managers, but also individual contributors who want to have successful exchanges.
0:35.0	Allow us to come to your organization and teach your team to observe and analyze behaviors that will allow them to tailor their natural communication to be more effective.
0:47.0	It's not about being right, it's about being effective.
0:51.0	Contact Maggie by emailing her at customer service at manager dash tools.
0:57.0	To learn more.
1:00.0	Now, this is really important. During your interview, you are not there to educate everybody
1:07.6	or the investigator or whatever about what happened from some dispassionate third-party perspective.
1:15.6	Again, rest assured the person who filed the grievance made their case in as
1:20.0	selfish a way as possible.
1:23.2	Defend yourself politely and firmly.
1:28.6	Answer questions briefly and precisely. Do not carry your professionalism or love for the company or the
1:36.0	interest in having a full understanding of what happened so far that you end up
1:41.1	saying something like,
1:42.5	I can understand why they might have thought that.
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Mike Auzenne, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Mike Auzenne and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.