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Manager Tools

How To Respond To A Grievance - Part 4

Manager Tools

Mike Auzenne

Careers, Feedback, Leadership, Business, How-to, Development, Strategy, Management, Skills, Coaching, Advice

4.61.3K Ratings

🗓️ 23 September 2024

⏱️ 24 minutes

🧾️ Download transcript

Summary

What happens when one of your directs, or even not a direct, files a grievance against you? How should you respond? What are the rules? What can you do, and what should you do, and how should you do it? It's a rare event for a Manager Tools manager, so the Christmas Rule applies. But we'll tell you here exactly what to do and how to respond.

Transcript

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0:00.0

Welcome to Manage a Tools.

0:02.0

Today's Cast, How to Respond to Agreevent.

0:06.0

Part 4 of 4.

0:08.0

The questions this cast answers are,

0:11.0

what is Agreevent?

0:12.0

What are the typical steps in a grievance process?

0:15.0

And what should I do to defend myself from a grievance against me?

0:18.0

If you want answers to these questions and more, keep listening.

0:21.0

For organizations where English may not be the first language of preference,

0:28.0

we can offer our virtual training in your language of choice,

0:32.0

with real-time translation during the sessions and ability to ask questions

0:36.5

in your native language, you can receive the Manager Tools effective guidance that suits your audience.

0:43.0

Contact Maggie by emailing her at customer service

0:47.0

at manager dash tools.

0:50.0

To learn more about our offering and our pricing.

0:54.0

So that brings us to our final section of our guidance around grievances. Don't assume confidentiality or fairness.

1:07.1

Right. And you know I said earlier about responding to the process that was my favorite part because we got to talk about defending yourself and the need for doing it politely, but also recognizing the risk and not walking in there thinking you're having a conversation and we just want to clear up a few things or gather a few facts or please relax and so on and the ability to present your own case when you're done answering questions and so on. But this one is very

1:35.3

close to being as important because when people say people's salaries are

1:40.5

confidential it's not like managers go around telling everybody how much everybody else makes.

1:46.2

That's generally respected.

1:48.2

Now, the problem with confidentiality of course is some people inflate their salary and when they tell other people and believe

1:55.2

me if somebody else is telling you their salary they're lying.

...

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