How to Rebuild Trust When It's Lost with Kimberly Elsbach, Ph.D
Negotiate Anything
American Negotiation Institute
4.7 • 748 Ratings
🗓️ 10 February 2020
⏱️ 30 minutes
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| 0:00.0 | Hello, my friend, and welcome to another episode of Negotiate Anything. Thanks for spending |
| 0:06.9 | time with us today. It's listeners like you in 181 different countries that have made |
| 0:12.1 | Negotiate Anything the most popular negotiation and conflict resolution podcast in the world. |
| 0:17.6 | I'm your host, Kwame Christian. I'm a business lawyer, mediator, professor, and the |
| 0:22.1 | director of the American Negotiation Institute. Before we get started, I have two quick questions |
| 0:26.6 | for you. Is negotiation a critical part of what you do? Do you need to resolve conflict and |
| 0:31.1 | persuade at work? If you answered yes to both of those questions, visit our website to learn more |
| 0:35.7 | about our negotiation workshops. We've traveled |
| 0:37.9 | the country working with professionals just like you, and we'd love to have the opportunity |
| 0:41.7 | to work with you too. Check out the link in the description to learn more. Kim, thanks for joining us |
| 0:48.1 | today. Good to be here. Yeah, it's a pleasure to have you. So how about you start off by telling |
| 0:53.4 | the audience a little bit about yourself and what you do? |
| 0:55.8 | Sure. I'm Kim Ellsbock. I'm a professor of management at the Graduate School of Management at UC Davis. |
| 1:02.2 | And I study perception, how people perceive each other, how we perceive our organizations, how we perceive our leaders, and how we can recover from damage to |
| 1:14.6 | those perceptions. That's fantastic. And how did you get into this? I was always really interested in |
| 1:21.3 | how people perceive each other because it didn't seem like it was always related to rational |
| 1:27.1 | thinking. |
| 1:28.5 | And sometimes we trust people that it seems odd that we should trust. |
| 1:33.3 | And sometimes we distrust people that it seems odd. |
| 1:37.4 | And so I was always interested in what happens inside our brains, inside our minds. |
| 1:43.0 | What's going on in there that leads us to perceive people |
| 1:46.1 | and leaders in the ways that they do? Fantastic. That's great. And I'm really excited about this |
... |
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